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Tesco Bank: Car Insurance reviews

Name: Car Insurance
Rating: 2.62 (515 reviews)

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2.37

Based on 515 reviews, last reviewed 10th Apr 2025

50% decrease in 5 star reviews

in the past 90 days

20% increase in 1 star reviews

in the past 90 days

30%

10%

54%

Latest highest rating:

5

From the moment i had my accident which wasn’t my fa... From the moment i had my accident which wasn’t my fault,picking up my phone and calling Tesco insurance the service and care received was as near perf... Read more Reviewed on: 24th February 2025

Latest lowest rating:

1

I was grossly overcharged when I changed my vehicle... I was grossly overcharged when I changed my vehicle four months into the 12 month contract. the amount I had to pay was even more than if I had taken ... Read more Reviewed on: 10th April 2025

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About this product

At Smart Money People, we collect Tesco Bank car insurance reviews to help you make an informed decision when choosing your next provider.

Tesco Bank offers car, home, pet and travel insurance policies, with a guaranteed discount for Tesco Clubcard members. Tesco Bank’s standard car insurance policy is available to anybody over the age of 21, with a black box policy available for those aged 17-35.

What do you need from a car insurance policy? Do you wan...

Tesco Bank Car Insurance reviews (515)

Review of the Tesco Bank, Car Insurance:

I waited 5 months from the time of my accident, to g...

I waited 5 months from the time of my accident, to get my car repaired. I was unable to trade it in, and lost over £2000 in value. Then when I finally sold it I found out on the last day the car was not put back together correctly and was unable to open the bonnet, and their repairer could not assist. Apalling service and professionalism, not worth the money. Will never ever use again.... Reviewed on: 11th May 2024

Do Not use Tesco Car Insurance.

After taking out Tesco car insurance including the discount they offered for Club card Prices, I was amazed to find a week later that I had not been awarded any club card points for my transaction. Thinking there had to be a mistake here as surely they could not use the slogan of club card price reduction if club card points did not accompany? After making a formal complaint I received an absolute pitiful response from Tesco stating that this was actually correct as Tesco Bank w... Reviewed on: 18th January 2024

DO NOT USE STAY AWAY!!

Overall the worst customer experience I have ever received!! My car was stolen 10 weeks ago police recovered it within 24 hours and had the car for two weeks, Tesco have had my car for 8 weeks and have failed to sort my claim out to date. I have had to phone up multiple times every week and I'm constantly told the customer service agent will phone me back and I have never had a call back. I have been told my car will be scrapped and then they change their minds and say it will b... Reviewed on: 12th January 2024

AVOID at all costs!!!

Service is so unsensitive and so rude I don’t even know where to begin with how rude the last person I dealt with was! They don’t pay out and make you have to go through ombudsman to get market value. Avoid I’m out of pocket about 3k :’( Reviewed on: 23rd December 2023

Won't insure my newly qualified son in law who has been driving my car as a learner for well over a year

You just can't speak to anyone - no numbers anywhere - just robots - awful awful Reviewed on: 18th December 2023

Awful Customer Service

Be warned if contemplating taking out Tesco Car Insurance - We are new dealing with the ombudsman and making an official complaint to head office. Shannon on the customer service line needs further training before being allowed to interact with customers. Rude, Incompetent, Argumentative and very unprofessional. Shame on you Shannon your unprofessional behaviour towards an Autistic, Mental Health sufferer is absolutely dispicable and this has been escalated to someone well bey... Reviewed on: 18th December 2023

£40 cancelation fee

I never had to deal with them until I sold my car. Their phone lines does everything they can to get you to hang up, saying they are busy, to do things online, waffeling on about irrelavent stuff. To cancel the policy, i.e. for them to click 1 button and do nothing, costs £40.....ahahaha...never again Tesco. Reviewed on: 12th December 2023

Hopeless customer service and frustrating policy set up process - do not touch with a barge pole

I decided to move to Tesco car insurance following many years with a previous insurer. I applied for the insurance. A week later they sent an email asking me to upload my No Claims Discount. When I logged on, there was no option to upload. I called customer service repeatedly for several days. When I finally got through, they asked me to send my NCD proof via email. I did so immediately. Then no response for several days. I sent reminders. No response. I finally lodged a complai... Reviewed on: 11th December 2023

Expensive insurance

For no reason at all. No claims or anything my tesco car insurance has increased £110 from last year. Have been with them a few years now. Never made a claim. Obviously they don't value long term customers.. Looked at other insurance companies and can get a better cover for £100 less.. Bye bye tesco Reviewed on: 24th November 2023

Great Member Of Staff

Had a few problems however Shane has managed to sort this all for me, he is great and really put me at ease. Reviewed on: 22nd November 2023

money grabbers

i had a claim pending which i notified tesco my insurance policy was due for renewal a few weeks lateri was given a quote some £300 more than previous year so i assumed that they had taken the pending claim into account so i renewed my policy that was back in august 23. I have today received letter from tesco informing me to pay an additional £98 for my insurance to carry on,i phoned tesco to ask how they arrived at the renewal cost back in august and was given the answer that d... Reviewed on: 18th November 2023

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