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Tesco Bank: Home Insurance reviews

Name: Home Insurance
Rating: 2.79 (112 reviews)

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2.49

Based on 112 reviews, last reviewed 12th Feb 2025

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

32%

14%

49%

Latest highest rating:

5

Relief at the excellent service received from Tesco. My hearing is very impaired which causes confusion as I am elderly. However Faz who dealt with me with my next year's insurance was brilliant. He wa... Read more Reviewed on: 19th December 2024

Latest lowest rating:

1

They refused to claim for water from my shoer They refused to claim for water from my shoer Reviewed on: 12th February 2025

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About this product

As a homeowner, your biggest asset is likely to be your home. Therefore, finding a robust home insurance policy is vital and you want to be confident that your provider is reputable. At Smart Money People, we want to make this process easier for you. We collect Tesco Bank home insurance reviews to help you make an informed decision when choosing your next provider.

Tesco Bank offers separate buildings and contents policies or a combination of the two. Choose fro...

Tesco Bank Home Insurance reviews (112)

Review of the Tesco Bank, Home Insurance:

Good renewal price

As it's my first renewal for home insurance I thought I might have to play the renewal price game, but Tesco gave me a fair renewal price in line with any other company, and the renewal was painless. I've knocked a point off as last year's payment credit card had expired, and I have to call to update to a new one as opposed to just entering online which is mildly annoying. Reviewed on: 27th June 2017

Thiefs

Was offered £3,500 for damage to my home didn’t accept as I knew it would cost me double this. I sent estimate of costs which was actually double the offer then was told because my parquet was glued it’ll cause damage to the building (I’m on ground floor) and I’m not entitled to a penny. How can you offer £3,500 then say no you’re not covered. Glue will cause damage to building!!!!!!! Tesco home insurance should be investigated, I’m taking this to the media. Reviewed on: 20th December 2023

Emergency cover useless

The phones are not answered in an emergency . The 3rd party repairs are not friendly .my gas was cut off out of spite rarther than spend 10mins to fix the problem. Cannot get my heating back on as no one answers the phone . Avoid at all costs Reviewed on: 1st November 2023

Awful

Worst customer service I have ever experienced from a financial institute / supplier / insurance company. Everytime you phone up expect to be on hold for at least 45 mins. Expect to be transferred, and put on hold again, during every call. The emergency cover they sell is provided through another party - took 3 months to fix and emergency leak in my home. Staff do not listen and are intent on talking over you resulting in false information / actions. Do not touch! Reviewed on: 18th October 2023

Value for money

The right price for the right cover Reviewed on: 12th October 2023

Renewal notification and pricing

Zero reminder of impending renewal. Premium had doubled. No explanation. Clearly seeking to exploit laziness or otherwise of customers. I know all insurance firms do this, but the brazen attempt to quietly rip me (and I presume plenty of others) off is enough to warrant this review Reviewed on: 12th October 2023

When you have a claim Tesco pushed the claim to SBS claim management

SBS is useless. Know nothing much except talking down on customer. We are Tesco's customer NOT YOUR ENERMY! Reviewed on: 28th September 2023

Read the email. Answer the phone.

Still waiting for them to respond to my email which I sent because I couldn't get through on the phone! Reviewed on: 6th September 2023

great provider

My home insurence quote came up to £43.74 per year which is a bargain price for £85K cover (75K content & 10K valuables). Application process was simple and straightforward. Took less than 5 minutes to get a quote, complete the application and receive a confirmation. Great experience. Reviewed on: 23rd August 2023

Great Cover, Value & Service

Tesco Home insurance is really great. The cover is extensive and is very competitively priced. Their customer service is excellent and the agents very helpful and responsive. Reviewed on: 23rd August 2023

Excellent value

Tesco bank seem to offer excellent value on their home Insurnace the process of getting it was really easy as well would highly recommend. Reviewed on: 23rd August 2023

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