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Tesco Bank: Home Insurance reviews

Name: Home Insurance
Rating: 2.8 (111 reviews)

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2.62

Based on 111 reviews, last reviewed 8th Feb 2025

67% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

32%

14%

49%

Latest highest rating:

5

Relief at the excellent service received from Tesco. My hearing is very impaired which causes confusion as I am elderly. However Faz who dealt with me with my next year's insurance was brilliant. He wa... Read more Reviewed on: 19th December 2024

Latest lowest rating:

1

2315383V I am extremely disappointed with the incom... 2315383V I am extremely disappointed with the incompetence of the Tesco home insurance claims team. It has now been over 72 hours since I was promise... Read more Reviewed on: 8th February 2025

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About this product

As a homeowner, your biggest asset is likely to be your home. Therefore, finding a robust home insurance policy is vital and you want to be confident that your provider is reputable. At Smart Money People, we want to make this process easier for you. We collect Tesco Bank home insurance reviews to help you make an informed decision when choosing your next provider.

Tesco Bank offers separate buildings and contents policies or a combination of the two. Choose from a variety of optional extras to add additional security to your policy. Clubcard members can secure a discount on both the policy price and renewal price.

If you’re looking for a new provider, check out our Tesco Bank home insurance reviews. Find out what policyholders have to say about their experience with Tesco Bank. Learn more about the discounts available for Clubcard holders and whether these savings are worthwhile. Our reviews can help you decide if Tesco Bank is the right provider for you.

Have you had a home insurance policy with Tesco Bank? Share your experience with others by leaving a Tesco Bank home insurance review on Smart Money People. Was the sign-up process simple, or did it perhaps take longer than you expected? Remember to include whether you opted for buildings or contents insurance or a combination. Are you a Clubcard member, and if so, were you satisfied with the discount you received? Did you need to make a claim on your policy, and if so, how well was it handled? Would you recommend Tesco Bank to a family member or friend?

Whether good or bad, write a Tesco Bank home insurance review today. Together, we can help people like you make better decisions.

Tesco Bank Home Insurance reviews (111)

Review of the Tesco Bank, Home Insurance:

Home Insurance Reviewer

Current quote was £250 and was looking online and found tesco could do it for £180....not really contacted them during my insurance period, so just cheap quote Reviewed on: 8th July 2016

Terrible company just want more money even if the mistake is theirs

Tried to make a claim for an incident but before I could had to pay an extra premium including £25 admin fees because they didn’t ask me for certain information on the application form with GoCompare. Made me feel like a liar, which I am not. If you don’t ask me and you don’t allow me to enter information on your application form. How can you justify charging me for YOUR mistake. I would stay away from this company. They will now lose me in all aspects of Tesco’s business name. I won’t be shopping with insuring or a banking with these people again for such a blatant and dishonest practice. Also they may want to get there systems improved. From what I gather they have a LOT of Computer Problems. Reviewed on: 2nd June 2022

Fantastic service

I was an idiot and accidently dropped one of my airpods down the sink. I called up Tesco bank and within 15 minutes total (after sending receipts, serial numbers etc) they'd accepted the claim. No excess (as it was accidental loss) and the money was in my account within 48 hours. Highly recommended! Reviewed on: 15th April 2022

storm damage not covered

Tesco insurance decided to define storm damage: It must be due to a SINGLE VIOLENT EVENT where the wind reaches 55MPH (which is storm force 10 on the beaufort scale) whereas the Beaufort scale makes it clear that structural damage can occur at lower wind speeds. A claim will be summarily rejected unless the wind reaches.Clearly this small print will allow Tesco to reject almost every claim. Some other more reasonable insurance companies use a weaker wind strength without the need for it to be a single event. Reviewed on: 24th February 2022

What a shambles - avoid

Tesco marketing is a well-oiled machine when they take your money BUT when you need to claim Tesco/AXA cannot be contacted - ever. Will not be renewing my policy with Tesco but returning to Direct Line who are far more accessible when stuff happens. Insurance is only worth the paper it's written on when you need to claim. Tesco ... concentrate on selling spuds and don't diversify until you can handle it. Reviewed on: 21st February 2022

underwritten by axa and when I went to claim axa had no record of my policy!

disgusting service by tesco, roof was damaged by storm eunice and as I sit here my roof has a gaping hole in it and I'm on hold again to tesco and axa, axa have no record of my policy but tesco say my policy is active, axa say to speak to tesco and tesco say I need to speak to axa!! Reviewed on: 18th February 2022

Easy to use website

Bought home insurance via Tesco bank online. The process was efficient due to the easy to use website. Questions asked were clear. Documents regarding the insurance were emailed in a timely manner. Reviewed on: 4th February 2022

Avoid this scam

When I claim, Tesco Home Insurance tried every excuse to pay me to fix the doors, after their interrogations through the phone, suddenly they told me your insurance has been canceled. They are just a scam avoid them! Reviewed on: 13th January 2022

Great until you want to claim

Full of praise until you want to claim ,come up with every excuse possible wind not strong enough rain not enough STAY CLEAR Reviewed on: 14th December 2021

Queries about possible changes to policy

I recently called about my Tesco Bank Home Insurance because we were "thinking about" a holiday away for over 60 days. The emphasis is on the "thinking about". I was told by the advisor that he would call me back the next day or on the Monday after the weekend. However, a week later I hadn't heard back but assumed he was busy and decided to give him a further few days. I then received an email saying my policy would be cancelled in 7 days. I called them, only to find that because I had told them "I would be away for over 60 days" (wrong) that they would cancel the policy. At the moment this is under review because I explained that it was only a query, not fact. Perhaps if the advisor had listened to my query first they wouldn't have made that mistake. I am having second thoughts about using them now so we will have to see how this goes over the next week or so. Reviewed on: 16th August 2021

Home Insurance Emergency Cover

Apparently a shower that does not turn off is not considered an emergency. So we can either run the shower permanently and risk flooding (not to mention the waste of precious water) or we can switch off the water supply to our property in today’s 30 degrees heat ! So my advice would be don’t pay for the Emergency Cover because I think, like us, you will find a very limited interruption of what an “emergency” is when you come to claim. Reviewed on: 26th July 2021

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