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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (396 reviews)

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4.90

Based on 396 reviews, last reviewed 14th Mar 2025

34% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

"Keiran" answered all my queries immediately and eff... "Keiran" answered all my queries immediately and efficiently. Makes me glad I am with The Family Building Society. Reviewed on: 14th March 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (396)

Review of the Family Building Society, Mortgages:

Existing satisfied customer.

I have been with the Family building Society for 11 years, I have only experienced two minor problems which were quickly corrected, they are truly professional helpful organisation that I would recommend to everyone. Reviewed on: 26th October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback! Response date: 6th November 2024

Louise was very helpful and thorough.

Louise was very helpful and thorough. She explained the whole process to me and the options available to me. Reviewed on: 10th June 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found Louise was very helpful! Response date: 10th June 2024

Porting part of our Mortgage

We needed to port part of our existing mortgage to our new home. I contacted Family BS and spoke with Aaron Brown who was extremely polite and helpful and gave us the information we required in a clear and precise manner making the process thus far easy to follow. Reviewed on: 5th June 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found Aaron was extremely polite and helpful! Response date: 5th June 2024

Highly recommend

I was presently surprised with the excellent service I received. My call was answered within minutes by the representative. Her product knowledge was excellent and was she able to explain clearly the option that best suited my circumstances. She was prompt with sending me further information on the product and came back to me with a positive outcome on the same day. Reviewed on: 30th May 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you would highly recommend us! Response date: 4th June 2024

Mortgage 2024

Made contact to alert the Family Building Society prior to financial action we were making later that day. Everyone was helpful with information advice provided. Reviewed on: 30th May 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us helpful! Response date: 4th June 2024

Always a great service!

It's always a pleasure speaking to the FBS representatives anytime I call. They are quick to understand what I need and super helpful in answering my question. I call today and Aaron was super helpful in giving me an update on the opted mortgage product and offering alternatives. I am happy customer and highly recommend them! Reviewed on: 30th May 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback specifically with Aaron! Response date: 4th June 2024

Shoddy service for a loyal customer.

The letter sent to me on the 8/5/24 gave the wrong figure for the monthly repayment - a highly inflated figure which was frightening when first read. I am elderly and sometimes get thrown by figures. My daughter pointed out your error, but I wonder what would have happened to someone with no advice on hand. This was an example of really shoddy cut and paste by your Loans Underwriting Team. When I phoned I as given an apology and told the correct letter would be sent. So far it has not arrived. Reviewed on: 21st May 2024

Slick process for booking a mortgage appointment

Mia was very clear on the process when applying for a further advance. She went through an affordability calculator and then explained what the mortgage advisor would be offering when passed for an adviser process Reviewed on: 17th May 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear of your positive experience with Mia! Response date: 4th June 2024

Excellent Service Franki

We have been working with Franki and she has been excellent through the whole mortgage process its arranging a offset mortgage so we had lots of questions and her advice and support through the process is exemplary . Great Service! Reviewed on: 14th May 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found Franki was excellent throughout the whole mortgage process! Response date: 15th May 2024

Thank you!

Michelle has been really helpful, clearly explained the process I needed to follow and checked back that it had worked, very reassuring - thank you! Reviewed on: 14th May 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us really helpful! Response date: 14th May 2024

Fantastic service

I called up to find out information about my mortgage as it’s ending soon was given the info I need very happy customer I would recommend this firm Reviewed on: 13th May 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service fantastic! Response date: 14th May 2024

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