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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (390 reviews)

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4.90

Based on 390 reviews, last reviewed 5th Mar 2025

17% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent Briefing Rescues Client With my mortgage product coming to its end in March, i selected another product in January but then failed to provide written confirmation. On phoning... Read more Reviewed on: 5th March 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (390)

Review of the Family Building Society, Mortgages:

I sometime struggle with the way Family BS underwrit...

I sometime struggle with the way Family BS underwrite a mortgage. However on this occasion my experience was what I would deem to be "normal" and no strange requests for items were made and once docs were received the case progressed nicely Reviewed on: 19th February 2025

Slick process for booking a mortgage appointment

Mia was very clear on the process when applying for a further advance. She went through an affordability calculator and then explained what the mortgage advisor would be offering when passed for an adviser process Reviewed on: 17th May 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear of your positive experience with Mia! Response date: 4th June 2024

Excellent Service Franki

We have been working with Franki and she has been excellent through the whole mortgage process its arranging a offset mortgage so we had lots of questions and her advice and support through the process is exemplary . Great Service! Reviewed on: 14th May 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found Franki was excellent throughout the whole mortgage process! Response date: 15th May 2024

Thank you!

Michelle has been really helpful, clearly explained the process I needed to follow and checked back that it had worked, very reassuring - thank you! Reviewed on: 14th May 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us really helpful! Response date: 14th May 2024

Fantastic service

I called up to find out information about my mortgage as it’s ending soon was given the info I need very happy customer I would recommend this firm Reviewed on: 13th May 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service fantastic! Response date: 14th May 2024

Further Advance Query

I rang up for information regarding a further advance on my exisitng mortgage. Louise was really pleasant to deal with, very knowledgeable and ran through the process with ease, to the dip stage Reviewed on: 6th May 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found Loise was a pleasure for you! Response date: 14th May 2024

I spoke to Serena yesterday to discuss my mortgage o...

I spoke to Serena yesterday to discuss my mortgage offer and her customer service skills are excellent. I’m now just waiting for my new mortgage offer! Reviewed on: 4th May 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found Serena was excellent in helping you! Response date: 14th May 2024

A complex case made easy by Family

I had a complicated case where my clients needed a Joint Borrower/Sole Proprietor mortgage, however due to the joint borrower being retired, we needed the affordability to be based on the sole proprietor's age. No problem for Family, their whole team, from Stuart my BDM, to Michelle my BDR and Shahul the Underwriter were absolutely amazing. Due to the complexities of the case, I was expecting a very hard journey with no guarantee of an offer at the end of it. However, that amazing team made it as easy as 'a hot knife through butter'. If you have a tricky case, speak to Family, they'll give you a honest assessment and if its possible, they'll help you all the way. Reviewed on: 3rd May 2024

Reply from Family Building Society Thank you for taking the time to leave us a review it's great to hear you were very happy with our whole team! Response date: 14th May 2024

Ali was very helpful in solving my lockout then chan...

Ali was very helpful in solving my lockout then changing my email address finally helping with my redemption statement. Reviewed on: 1st May 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear Ali was very helpful for you! Response date: 2nd May 2024

Very friendly staff and easy explanations.

Very friendly staff and easy explanations. Reviewed on: 29th April 2024

Reply from Family Building Society Thank you for taking the time to leave us this review it's great to hear you found our staff friendly, and their explanations easy. Response date: 7th May 2024

Serena was very helpful, friendly and informative an...

Serena was very helpful, friendly and informative and very professional. She made it a pleasure to do business with. Reviewed on: 25th April 2024

Reply from Family Building Society Thank you for leaving us this review. We're pleased to hear that Serena was helpful and friendly, as well as informative and professional. We aim to achieve this with each customer interaction, so it's nice to hear when we hit that mark. Response date: 7th May 2024

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