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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (390 reviews)

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4.90

Based on 390 reviews, last reviewed 5th Mar 2025

21% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent Briefing Rescues Client With my mortgage product coming to its end in March, i selected another product in January but then failed to provide written confirmation. On phoning... Read more Reviewed on: 5th March 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (390)

Review of the Family Building Society, Mortgages:

I sometime struggle with the way Family BS underwrit...

I sometime struggle with the way Family BS underwrite a mortgage. However on this occasion my experience was what I would deem to be "normal" and no strange requests for items were made and once docs were received the case progressed nicely Reviewed on: 19th February 2025

Fantastic customer service, I can honestly say proba...

Fantastic customer service, I can honestly say probably the best I have ever experienced from your wonderful staff. I spoke with Serena yesterday who took her time with ne and went that extra mile to ensure I had all the information I needed and provided the support perfectly with my product switch. I also spoke to another wonderful advisor today called Mia who was just as amazing. Reviewed on: 19th January 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found our customer service was fantastic! Response date: 7th February 2024

Service gicen

Assistant was helpful, considerate, prompt, consise, cheerful. Reviewed on: 19th January 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear the service you received was helpful! Response date: 7th February 2024

My p;hone call was answered promptly and with curtesy.

My p;hone call was answered promptly and with curtesy. I ex0plained my query and Rosie clarified what I needed to know. She also confirmed that she would arrange for the information to be sent to me in writing.. If I needed further clarification I could go back to her. I am impressed. Reviewed on: 11th January 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your phone call was answered promptly! Response date: 17th January 2024

Remortgage fixed rate term

My recent experience of contacting your business by phone has been very helpful and your staff very knowledgeable and professional and polite Reviewed on: 4th January 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive recent experience with us! Response date: 8th January 2024

Simple, accessible

We've been with Family Building Society for 9 years and it's always a simple process to contact and discuss all aspects of our mortgage with them. Reviewed on: 3rd January 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you find us simple and easily accessible! Response date: 8th January 2024

Quick helpful responses

Trying to buy your first home is really stressful. My parents are dying to help and this is the best building society for that! First off they are great with the age limit of the oldest applicant where other banks are very dismissive. Ed who I spoke with when trying to make my choices and see what would be viable came back with what would be possible and explained it clearly before I started handing over any application fees. I'd definitely recommend for first time buyers. Reviewed on: 22nd December 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear of your positive experience with us. Response date: 22nd December 2023

Exceptional customer service

I rang new business to sort out my new mortgage deal, Mia was exceptional, even though she was not feeling well she was patient and understanding of my need to get this sorted. I am 73 yrs old and not very computer savvy but she was extremely patient and talked me through the process to a great end result for me . She is a credit to the Building Society and I wouldn’t hesitate to recommend you to anyone. Thank you so much for taking a load off of my mind. Reviewed on: 20th December 2023

Reply from Family Building Society Thank you very much for taking the time to leave us this review, 're so pleased to hear you had a positive experience with us, and specifically with Mia! Response date: 21st December 2023

Great mortgage products for older people, including retired

My husband and I are in our 60s and had to re-locate to a more expensive area. We needed a mortgage to purchase a new property but some banks would only lend for a maximum of five years, meaning huge monthly mortgage re-payments. The Family Building Society agreed an Offset Mortgage for a 25 year period, which is perfect for our needs. The mortgage adviser, Peter Cook, was exceptionally helpful in explaining the options available. Reviewed on: 15th December 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback on our later life lending! Response date: 19th December 2023

Mortgages for older borrowers

Getting a mortgage in later life for whatever reason, can be a nightmare. It is worrying and can be very stressful. The Family Building Society understands that life is not always simple and is sympathetic to older people.It listens is always polite and considerate. Reviewed on: 14th December 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear your positive feedback regarding our later life lending! Response date: 19th December 2023

Mia was so helpful

I just phoned to talk about my mortgage and Mia was so helpful and answered all my questions so easily. Reviewed on: 12th December 2023

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found Mia was helpful for you! Response date: 19th December 2023

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