Write a review

Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (394 reviews)

View other Family Building Society products

4.90

Based on 394 reviews, last reviewed 11th Mar 2025

31% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Changing mortgage product. Very clear and straight forward, response times were very good and changing product was remarkably stress free. Reviewed on: 11th March 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

Read all reviews See your review

About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (394)

Review of the Family Building Society, Mortgages:

Very polite service.

Very polite service. Staff were very helpful in arranging a mortgage renewal. Reviewed on: 1st October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found us helpful and polite! Response date: 4th October 2024

I sometime struggle with the way Family BS underwrit...

I sometime struggle with the way Family BS underwrite a mortgage. However on this occasion my experience was what I would deem to be "normal" and no strange requests for items were made and once docs were received the case progressed nicely Reviewed on: 19th February 2025

Needed advice about changing or porting my mortgage.

Needed advice about changing or porting my mortgage. The customer service representa (Alice) patiently dealt with all of my 'what if' questions, was very helpful and fhad a lovely approach Reviewed on: 19th February 2025

Efficient communication about a complex subject.

Efficient communication about a complex subject. Felt very confidant the advisor was competent and well informed. Reviewed on: 19th February 2025

Very helpful staff and polite.

Very helpful staff and polite. I cannot praise them enough for helping me secure a mortgage. Reviewed on: 18th February 2025

Louise Taylor was very friendly and professional in...

Louise Taylor was very friendly and professional in her work i would highly recommend you company to others Reviewed on: 18th February 2025

Breath of Fresh Air

Generally very little waiting time to speak to customer services and all staff knowledgeable on the products. It's a breath of fresh air compared with the average experience. Reviewed on: 17th February 2025

Don't come much better than that!

No waiting, David was quick, knowledgeable, helpful and resolved my query with maximum courtesy and minimum fuss. Thank you. Reviewed on: 14th February 2025

very help full people and good service

very help full people and good service Reviewed on: 14th February 2025

We spoke with Rian Brasier today and he could not ha...

We spoke with Rian Brasier today and he could not have been more helpful. He gave us all the information we needed and was very very polite and understanding. Reviewed on: 12th February 2025

Informative and friendly.

Informative and friendly. Very happy with the experience. Reviewed on: 12th February 2025

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Monmouthshire Building Society 4.80 from 207 reviews
Mortgages
from Atom Bank 3.82 from 49 reviews
Mortgages
from Virgin Money 3.28 from 90 reviews

There's still more to see!

Family Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub