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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (394 reviews)

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4.90

Based on 394 reviews, last reviewed 11th Mar 2025

31% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Changing mortgage product. Very clear and straight forward, response times were very good and changing product was remarkably stress free. Reviewed on: 11th March 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (394)

Review of the Family Building Society, Mortgages:

Brilliant company.

Brilliant company. Staff always lovely, not always the best rate but always the best service and I wouldn't go anywhere else. Reviewed on: 10th March 2025

Needed advice about changing or porting my mortgage.

Needed advice about changing or porting my mortgage. The customer service representa (Alice) patiently dealt with all of my 'what if' questions, was very helpful and fhad a lovely approach Reviewed on: 19th February 2025

Efficient communication about a complex subject.

Efficient communication about a complex subject. Felt very confidant the advisor was competent and well informed. Reviewed on: 19th February 2025

Very helpful staff and polite.

Very helpful staff and polite. I cannot praise them enough for helping me secure a mortgage. Reviewed on: 18th February 2025

Louise Taylor was very friendly and professional in...

Louise Taylor was very friendly and professional in her work i would highly recommend you company to others Reviewed on: 18th February 2025

Breath of Fresh Air

Generally very little waiting time to speak to customer services and all staff knowledgeable on the products. It's a breath of fresh air compared with the average experience. Reviewed on: 17th February 2025

Don't come much better than that!

No waiting, David was quick, knowledgeable, helpful and resolved my query with maximum courtesy and minimum fuss. Thank you. Reviewed on: 14th February 2025

very help full people and good service

very help full people and good service Reviewed on: 14th February 2025

We spoke with Rian Brasier today and he could not ha...

We spoke with Rian Brasier today and he could not have been more helpful. He gave us all the information we needed and was very very polite and understanding. Reviewed on: 12th February 2025

Informative and friendly.

Informative and friendly. Very happy with the experience. Reviewed on: 12th February 2025

Great customer service

Everything I call, there is a swift answer and excellent service...maters are always resolved. Reviewed on: 12th February 2025

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