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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (386 reviews)

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4.91

Based on 386 reviews, last reviewed 20th Feb 2025

27% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

LOUISE DID WELL! I was more than happy with Louise's recommendations regarding possibilities for a mortgage, considering I am a 69yr old foreigner with permanent right... Read more Reviewed on: 20th February 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (386)

Review of the Family Building Society, Mortgages:

Mortgage questions

Telephone call today to ask information about my mortgage rate and remaining term. Katherine was very helpful and answered all my queries. Reviewed on: 24th January 2025

Very efficient

Very friendly and efficient service, top marks. Reviewed on: 19th April 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased you found our service friendly and efficient. Response date: 25th April 2023

Second to none!

The nicest financial institution I have ever dealt with. Always polite, friendly, professional and genuinely they really make you feel like you are a valued customer. I cannot praise them highly enough. After having a mortgage with them for some years I am more than happy to now also entrust them with my savings too. Such a pleasure dealing with them. Reviewed on: 15th April 2023

Reply from Family Building Society Thank you for taking the time to leave a review. It's really good to hear your feedback, we're so pleased you feel this way about our service. Response date: 17th April 2023

Protracted house sale and purchase

Family building society and an excellent mortgage broker were nothing but helpful and supportive throughout a difficult and protracted house sale and purchase. Could not have asked for more from a company. Reviewed on: 14th April 2023

Reply from Family Building Society Thank you for taking the time to leave us a review Pip, we're pleased that you found our service helpful and supportive. Response date: 17th April 2023

Excellent all round Service

I can't emphasize enough how helpful Linda Franklin has been through our process. It wasn't straight forward as I continuously asked difficult questions which Linda answered directly or found someone who can. Linda is Knowledgeable, Efficient and is a great communicator. with a pleasant manner. All in All she is a great ambassador for the Family BS! Reviewed on: 28th March 2023

Reply from Family Building Society Thank you for taking the time to leave us a review. We're so pleased to hear that you had an excellent experience with Linda! Response date: 28th March 2023

Excellent advice

I have a 2 year fixed rate mortgage and needed to be clear as to the early repayment condition in the event of Porting over my existing mortgage and how the 10% per annum early repayment no charge works. Extremely satisfied with the explanation which was much better than I had anticipated Reviewed on: 22nd March 2023

Reply from Family Building Society Thank you for taking the time to leave us a review David, we're so pleased to hear you found our service excellent! Response date: 23rd March 2023

Very efficient service

We highly recommend Family Building Society. They dealt with the change to our mortgage term in an extremely prompt and efficient manner. Reviewed on: 20th March 2023

Reply from Family Building Society Thank you for taking the time to leave us a review Belinda. We're so pleased you found our service efficient! Response date: 21st March 2023

Linda - superb customer service

So polite, jolly, helpful and was a pleasure to deal with Reviewed on: 6th March 2023

Reply from Family Building Society Thank you for taking the time to leave us a review. We're pleased to hear that Linda was a superb help! Response date: 7th March 2023

A breath of fresh air

I have been delighted by the excellence of the customer service during the initial part of our discussion Linda could not have been more helpful. Thank you Linda. Reviewed on: 23rd February 2023

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so pleased to hear that Linda was able to help. Response date: 27th February 2023

Remortgaging

Excellent service by Richard, called back as arranged and knowledgeable about the products. Took time to talk me through online information. Reviewed on: 21st February 2023

Reply from Family Building Society Thank you for taking the time to leave us a review. We are pleased to hear about your experience with Richard. Response date: 27th February 2023

Spoke with someone on my wavelength

We have come to renew our fixed mortgage deal and was getting confused and frustrated with the process. Spoke with Mandy B from FBS and not only did she patiently clarify things for us to progress she gave us a laugh on a taxing day. Reviewed on: 14th February 2023

Reply from Family Building Society Hi Allan, thank you for taking the time to leave us a review. We are so pleased to hear about your experience with Mandy. Response date: 14th February 2023

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