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Family Building Society: Mortgages reviews

4.90
Based on 395 reviews, last reviewed 12th Mar 2025
34% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Ryan was patient and very helpful and explained ever... Ryan was patient and very helpful and explained everything we needed to know regarding portal of out mortgage. Reviewed on: 12th March 2025
Robert M's avatar
Robert M

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025
Daren G's avatar
Daren G

About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (395)

Review of the Family Building Society, Mortgages:

Very polite service.

5
Very polite service. Staff were very helpful in arranging a mortgage renewal. Reviewed on: 1st October 2024
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found us helpful and polite! Response date: 4th October 2024
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Family Building Society

Informative and friendly.

5
Informative and friendly. Very happy with the experience. Reviewed on: 12th February 2025

Great customer service

5
Everything I call, there is a swift answer and excellent service...maters are always resolved. Reviewed on: 12th February 2025

Ryan the mortgage adviser was brilliant and gave me...

5
Ryan the mortgage adviser was brilliant and gave me all the info I needed to make my decision which deal to take. Ryan is a credit to the company Reviewed on: 11th February 2025

Making a call to the society

5
Only had two telephone calls to make but the service was prompt and the advice clear and helpful. Reviewed on: 10th February 2025

Over 60's mortgage

5
Currently lookin for an over 60's mortgage for a building renovation project. Louise has been exceptionally helpful throughout and it looks as though Family Building Society will be able to offer the product I am after. Reviewed on: 5th February 2025

Great customer service - poor website

5
Guy was extremely helpful and patient explaining capital and overpayments - but the process of leaving a review is overly complicated - especially if you are trying to use a phone. Reviewed on: 5th February 2025

Aaron Nichols was extremely helpful in liaising with...

5
Aaron Nichols was extremely helpful in liaising with the underwriter to get the case agreed and then progressed to offer so was delighted with the outcome. Reviewed on: 4th February 2025

Excellent customer service

5
Excellent customer service and great that you can actually speak to a person ! Reviewed on: 28th January 2025

My call was answered quickly, good customer service.

5
My call was answered quickly, no painful ‘press X for Y’ nonsense, by a pleasant and helpful human who gave me the information and guidance he could. Reviewed on: 25th January 2025

Lisa was most helpful and our questions were well an...

5
Lisa was most helpful and our questions were well answered in details Reviewed on: 24th January 2025

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