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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (378 reviews)

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4.91

Based on 378 reviews, last reviewed 14th Feb 2025

3% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Don't come much better than that! No waiting, David was quick, knowledgeable, helpful and resolved my query with maximum courtesy and minimum fuss. Thank you. Reviewed on: 14th February 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (378)

Review of the Family Building Society, Mortgages:

Great customer service - poor website

Guy was extremely helpful and patient explaining capital and overpayments - but the process of leaving a review is overly complicated - especially if you are trying to use a phone. Reviewed on: 5th February 2025

A pleasure to deal with!

Great people to deal with. Obviously very well trained as regards the products they offer, they have a kind and human approach to customers and in my experience cannot do enough to help. Very good listeners, intelligent and cheerful - and in my own case (as an expat looking for a buy-to-let mortgage) undoubtedly offered the best product around. I cannot recommend The Family highly enough. Reviewed on: 27th September 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 27th September 2024

I spoke with Michelle Parry-Bunter who was extremely...

I spoke with Michelle Parry-Bunter who was extremely helpful this morning. She came back swiftly with a response and has been very proffesional. Reviewed on: 26th September 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback, specifically with Michelle! Response date: 27th September 2024

Super polite staff, cordial, professional and knowle...

Super polite staff, cordial, professional and knowledgeable. Reviewed on: 16th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 27th September 2024

I am very impressed!

I am a mortgage broker and this was my first case with them. From the beginning, the BDM was excellent in helping sort through my clients requirements, checking with underwriters prior to application and doing his utmost to set the case up for success. The underwriting team were very swift in dealing with the case even though this was a complex one, especially in terms of the deposit. The case went from submission to offer in just over two weeks which I found impressive. Overall, I would happily use them again. Reviewed on: 10th September 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you had a positive experience with us! Response date: 27th September 2024

Excellent help from Rosie with clear communication

Excellent help from Rosie with clear communication Reviewed on: 9th September 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with Rosie! Response date: 10th September 2024

Excellent service very helpful.

Excellent service very helpful. Nika sorted my query, friendly Reviewed on: 6th September 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found Nika was friendly and very helpful! Response date: 10th September 2024

Quick communication and flexible criteria.

Quick communication and flexible criteria. Approachable for quirky cases. Reviewed on: 2nd September 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 4th September 2024

,fantastic company and employees

Fantastic service from Serena , so professional, informative helpful,knowledgeable . Nothing was too much trouble and so polite.superb experience Reviewed on: 29th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

Staff are very helpful with advise

Staff are very helpful giving advice thank you family building society Reviewed on: 29th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

From a broker, I think they are a great lender.

From a broker, I think they are a great lender. They typically lend when they say they will lend, and do not over-complicate things. Reviewed on: 28th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

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Family Building Society: Mortgages reviews

3% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Mortgages reviews (378)

Great customer service - poor website

A pleasure to deal with!

I spoke with Michelle Parry-Bunter who was extremely...

Super polite staff, cordial, professional and knowle...

I am very impressed!

Excellent help from Rosie with clear communication

Excellent service very helpful.

Quick communication and flexible criteria.

,fantastic company and employees

Staff are very helpful with advise

From a broker, I think they are a great lender.

Do you have a different Family Building Society product?

There's still more to see!

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