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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (390 reviews)

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4.90

Based on 390 reviews, last reviewed 5th Mar 2025

20% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent Briefing Rescues Client With my mortgage product coming to its end in March, i selected another product in January but then failed to provide written confirmation. On phoning... Read more Reviewed on: 5th March 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (390)

Review of the Family Building Society, Mortgages:

Switching my mortgage.

I telephoned to arrange my mortgage switch and the agent couldn't have been more helpful. She explained the working of the associated savings account, which I'd never come across before. She also explained that the cashback offer, which I'd seen online, applied to re-mortgaging, rather than switching. I was then informed about what would happen next. Excellent service! Reviewed on: 20th February 2025

Connectivity great - minimum bureaucracy - pleasant...

Connectivity great - minimum bureaucracy - pleasant experience Reviewed on: 7th November 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear your positive feedback! Response date: 15th November 2024

Great UK based customer service support

Spoke to Rosie who explained in simple and logical terms a mortgage renewal for my Joint Borrower sole Proprietor mortgage. Got through straight away, she answered my queries in a polite, friendly and professional manner Reviewed on: 7th November 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us, specifically with Rosie! Response date: 15th November 2024

David, the New Business Representative, was extremel...

David, the New Business Representative, was extremely helpful, efficient and friendly Reviewed on: 29th October 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with David! Response date: 6th November 2024

Mortgage Enquiry

I found All the staff that I have spoken to very knowledgable, extremely helpful & very friendly, thank you Reviewed on: 28th October 2024