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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (365 reviews)

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4.90

Based on 365 reviews, last reviewed 24th Jan 2025

25% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Mortgage questions Telephone call today to ask information about my mortgage rate and remaining term. Katherine was very helpful and answered all my queries. Reviewed on: 24th January 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (365)

Review of the Family Building Society, Mortgages:

Highly recommend

I was presently surprised with the excellent service I received. My call was answered within minutes by the representative. Her product knowledge was excellent and was she able to explain clearly the option that best suited my circumstances. She was prompt with sending me further information on the product and came back to me with a positive outcome on the same day. Reviewed on: 30th May 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you would highly recommend us! Response date: 4th June 2024

Obtaining a mortgage aged 70.

I returned to this country from Australia in January this year, I wanted to buy my own place. A friend recommended Peter Cook as a mortgage consultant. I contacted Peter and set the process rolling. I thought it was going to be harder than it was. Peter led me by the hand through every step of the process. This enabled me a person who is 70 years of age to get a mortgage and restart his life. I will be forever grateful to Peter Cook. Reviewed on: 9th July 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive feedback for us specifically regarding Peter Cook. Response date: 17th July 2024

Fantastic hepl and support from Michelle Parry-Bunte...

Fantastic hepl and support from Michelle Parry-Bunter - talked me through every aspect of my none straight forward case Reviewed on: 5th July 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found Michelle was a fantastic help for you! Response date: 17th July 2024

Everything went through smoothly.

Everything went through smoothly. Checked all our documents. Reviewed on: 4th July 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear your positive feedback! Response date: 17th July 2024

Alice was very helpful & informative.

Alice was very helpful & informative. Had good Knowledge of the products provided. Reviewed on: 3rd July 2024

Reply from Family Building Society Thank you for taking the time to leave us a review. We're delighted to hear that you found Alice to be very helpful and informative, and that her product knowledge was good. Response date: 4th July 2024

Ever so helpful, efficient and pleasant to talk to.

Ever so helpful, efficient and pleasant to talk to. Our fixed term mortgage is ending, so telephoned to enquire how we go forward and with postal support from FBS, I quickly established an option. Reviewed on: 2nd July 2024

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to hear our customer service colleague was helpful, efficient and pleasant to talk to. We're also pleased to hear we provided you with a suitable option. Response date: 2nd July 2024

I spoke with Michelle Parry-Bunter as I needed a cas...

I spoke with Michelle Parry-Bunter as I needed a case reviewed as soon as possible as the client was about to go on a high SVR. Michelle got this in front of the correct person and the case was agreed quickly. Reviewed on: 26th June 2024

Reply from Family Building Society Thank you for taking the time to leave us a review. We're delighted to hear that Michelle was able to help you and your client so quickly. Response date: 2nd July 2024

Asked for advice on moving mortgage when moving hous...

Asked for advice on moving mortgage when moving house and was given a very comprehensive reply which was confirmed in an email Reviewed on: 20th June 2024

Reply from Family Building Society Thank you for taking the time to leave us this review. We're pleased to hear our response was comprehensive, and we hope that provides you with all the information you need. If you have any further questions, please do not hesitate to get in touch. Response date: 21st June 2024

Good Service

Called with a tax query and had very helpful and immediate response. Reviewed on: 17th June 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased that you had a helpful and quick response! Response date: 17th June 2024

We are only at the very early stages of a mortgage a...

We are only at the very early stages of a mortgage application, but up to now the service has been excellent with very quick response to emails. Reviewed on: 12th June 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear you find our service has been excellent! Response date: 17th June 2024

Excellend service

My call was handled very professionally and knowledgeably. Lovely lady. Reviewed on: 11th June 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear your call was handled professionally! Response date: 11th June 2024

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