Smart Money People Logo
Share this page
Link copied

Family Building Society: Mortgages reviews

View other Family Building Society products
4.91
Based on 413 reviews, last reviewed 9th Apr 2025
79% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Great service as always from Family Building Society Great service as always from Family Building Society Reviewed on: 9th April 2025
Lisa M's avatar
Lisa M

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025
Daren G's avatar
Daren G
Read all reviews See your review

About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. ...

Family Building Society Mortgages reviews (413)

Review of the Family Building Society, Mortgages:

Lisa & Ali provided excellent customer service

5
Lisa & Ali provided excellent customer service Reviewed on: 26th March 2025
Jas S's avatar
Jas S
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service was excellent! Response date: 11th April 2025
The Family Building Society Logo
Family Building Society

Great service as always from Family Building Society

5
Great service as always from Family Building Society Reviewed on: 9th April 2025
Lisa M's avatar
Lisa M
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 11th April 2025
The Family Building Society Logo
Family Building Society

Excellent service from start to finish

5
From start to finish have had such good support and assistance. Very clear explanations. Wuick response and I was en ex pat with no luck till FBS and they made the whole process easy. Have now cleared Morthage and they even congratulated me Reviewed on: 8th April 2025
Susan D's avatar
Susan D
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
The Family Building Society Logo
Family Building Society

I called to discuss a case

5
I called to discuss a case and Aaron was really helpful, provided me with all the information needed Reviewed on: 8th April 2025
Simon D's avatar
Simon D
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
The Family Building Society Logo
Family Building Society

Excellent Service

5
As a broker it is important to have good support where you are discussing a case which I did when I spoke with Rosie who I discussed the case with and obtained a Decision in Principle and supported me up to when I submitted the application. Reviewed on: 8th April 2025
RW's avatar
RW
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
The Family Building Society Logo
Family Building Society

This was my first direct contact with the Building S...

5
This was my first direct contact with the Building Society and everything was positive delivered with excellent customer service Reviewed on: 4th April 2025
Mr A's avatar
Mr A
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025
The Family Building Society Logo
Family Building Society

Really Good Experience.

5
I had a really good experience and was given all the help and information I required to enable me to come to my decision. Serena was very polite, helpful and patient in explaining all the options available to me both on the telephone and online. Well done, thank you. Reviewed on: 3rd April 2025
Derek's avatar
Derek
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your really good experience with us! Response date: 11th April 2025
The Family Building Society Logo
Family Building Society

Customer Service

5
Call was dealt with quickly and efficiently by Louise, friendly and helpful. 5 stars! Reviewed on: 2nd April 2025
Margaret S's avatar
Margaret S
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
The Family Building Society Logo
Family Building Society

Very helpful

5
The Family Building society has consistently helped our family find the best products for our needs. Customer service is friendly and informative and thoughtful. Reviewed on: 2nd April 2025
Jane m's avatar
Jane m
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
The Family Building Society Logo
Family Building Society

Usually quick to pick up the phone, staff are always...

5
Usually quick to pick up the phone, staff are always friendly and helpful Reviewed on: 31st March 2025
David 's avatar
David
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
The Family Building Society Logo
Family Building Society

Extremally Helpful Response

5
when ever I call for any queries I get exceptionally helpful and polite response Reviewed on: 31st March 2025
Rasoul's avatar
Rasoul
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service helpful! Response date: 11th April 2025
The Family Building Society Logo
Family Building Society

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

Family Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub