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Family Building Society: Savings reviews

Name: Savings
Rating: 4.44 (672 reviews)

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4.52

Based on 672 reviews, last reviewed 4th Mar 2025

34% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

72%

14%

Latest highest rating:

5

Very helpful and patient. Very helpful and patient. It is such a bonus to be able to speak to a real person. Reviewed on: 4th March 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (672)

Review of the Family Building Society, Savings:

Fair interest rates

Always offer very fair and competitive interest rates. They have accounts that are more interesting than your average building society Reviewed on: 4th June 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're so pleased to hear you find our rates are fair and that our accounts are interesting! Response date: 7th June 2023

People great - IT needs work.

Problem caused by weakness of web site quickly solved by friendly and helpful person Reviewed on: 20th May 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear your positive feedback regarding our staff, regarding our IT, we take all feedback on board! Response date: 4th June 2024

Luke, my advisor was very courtesy and pleasant.

Luke, my advisor was very courtesy and pleasant. Also I didn’t have to wait long in the telephone queue. Reviewed on: 17th May 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found Luke was courteous and pleasant! Response date: 4th June 2024

responsive

Very helpful when muddled and gave a rapid resolution. Reviewed on: 13th May 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us very helpful! Response date: 14th May 2024

Great customer support and service.

Great customer support and service. Easy to use online Reviewed on: 13th May 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our customer support and service great! Response date: 14th May 2024

Bond Renewal

I rang to check that a bond renewal had been received and was OK - as I suspected I had not dated the renewal sheet..Genevive reassusred me this was not a problem and that FBS had received my instructions and would iimplement on the due date. She was extemely helpfu;, courteous, effiient and kind. Reviewed on: 10th May 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found Geneveve was helpful, courtesous and efficient! Response date: 14th May 2024

Very helpful and sorted my problem out quickly

Very helpful and sorted my problem out quickly Reviewed on: 8th May 2024

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found us very helpful! Response date: 14th May 2024

Great service from friendly people

Great service from friendly people Reviewed on: 7th May 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found our service great! Response date: 14th May 2024

Telephone customer service.

Spoke to Lisa 2/5/24. Asked if someone had phoned 30/4, in response to my email 26/4, as had missed call from 033 number. She went out of her way to find out. The answer was no, however between us we discovered that I had input the email address incorrectly. She was very patient with me and offered to look out for my email and make sure it goes to the correct department. Thank you Lisa and The Family Building Society. Reviewed on: 3rd May 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found Lisa was very patient with you! Response date: 14th May 2024

Easy Society to deal with.

Contacting the Society is easy in case of any queries, either by email or phone, and everything is very efficiently handled. One small "eyebrow raise" is that maturity instructions for fixed rate bonds can't be dealt with online, and paperwork is sent out about 2 weeks before maturity. If you might be going away on a 3+ week trip abroad, say, that might be "awkward" and trigger an unwanted automatic re-investment into a new, similar account purely because you weren't able to pick up any snail-mail! Reviewed on: 1st May 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found us easy to deal with email and phone! In terms of the maturity mailing, yes this is a manual process and if you miss the mailing due to not being present, we offer an extended cooling off period so you're able to invest in the account you desire. Thank you, Family Building Society Response date: 14th May 2024

Excellent Annual Savings Interest Summary

I would like to compliment the Family Building Society for their Annual Savings Interest Summary. This is sent to customers personally through the post. This is essential for filling in a tax return accurately ( and checking HMRC calculations if they do it themselves ! ). The presentation of this summary is excellent compared to the other banks I have savings accounts with, which often involves time consuming use of cluncky web-sites on-line for each individual account. Reviewed on: 29th April 2024

Reply from Family Building Society Thank you for taking the time to leave us such a lovely review. Our annual savings interest summary is something we worked hard on a few years ago, and we're pleased to hear you have found yours to be excellent. Response date: 7th May 2024

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