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Family Building Society: Savings reviews

Name: Savings
Rating: 4.43 (662 reviews)

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4.51

Based on 662 reviews, last reviewed 7th Feb 2025

13% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

72%

14%

Latest highest rating:

5

Found The Family Society very helpful... Just phoned and found The Family Society very helpful via Erick Dodd. exceptional help in a friendly professional manner Reviewed on: 4th February 2025

Latest lowest rating:

1

Do Not Give Them Your Business Purchased a windfall bond with the chance of winning a cash prize, however what Family Building Socioty do not tell you is that they were entering bla... Read more Reviewed on: 7th February 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (662)

Review of the Family Building Society, Savings:

So far, so good

Very helpful staff on the 'phone Reviewed on: 24th January 2025

Mortgage and Savings review

WE have had a family mortgage with the society and a number of savings products. All products were competitive and the service has been excellent and felt personal. Not just a number? Security when calling is thorough and reassuring. Tracker funds give a good return and easy to operate. Reviewed on: 23rd January 2025

Had a problem which turned out to be an issue with t...

Had a problem which turned out to be an issue with the website. Reviewed on: 22nd January 2025

Efficient Service

All my queries were answered in an efficient and helpful manner Reviewed on: 22nd January 2025

Provided the information I was seeking

Provided the information I was seeking Reviewed on: 21st January 2025

Excellent feedback

Very good and clear feedback from customer service Reviewed on: 15th January 2025

Sumaya was so patient and kind helping me to log on...

Sumaya was so patient and kind helping me to log on when I was blocked as memorable information would not be accepted. Not brilliant tech-wise and she stayed with me on the phone until I managed to resolve the problem with her help. People who are not confident computer users rarely meet such a lovely, kind and patient person. Sumaya - 5 stars is not enough!! Reviewed on: 8th January 2025

Catherine

When I spoke with Catherine she was extremely helpful and went over an beyond to help sort out a mess I had made of an a/c. Reviewed on: 30th December 2024

Read my review and don't take out a 5 year bond..

I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money in to another 5 year bond. I contacted them immediatley when I returned in December and contacted them to ask for the money to be returned to me as I did not with for another 5 year bond as I am elderlay and wnted the moeny. In papaerowrk provided, I was told that I could close the bond early but would loose any interest. I wasn't worried about this as the bond has only been in for 6 weeks, however I was told I could only close the bond if I paid the sum of £1030! This is disgusting and was never pointed out to me in previous dealings. I will be taking this matter further. Reviewed on: 30th December 2024

What's not to like?

I've been saving with the FBS for several years and have always had good experiences when I've needed to speak to staff there. They offer competitive interest rates, useful products with excellent customer service, and one can always speak to a person there quite easily. Recently, I invested in some Windfall Bonds because these offer a good interest rate with the chance of winning a monetary prize, and I've been fortunate enough to win! So that's the icing on the savings cake! Thank you, FBS, for this Christmas surprise! Reviewed on: 20th December 2024

Advisor on phone was polite efficient and caring.

Advisor on phone was polite efficient and caring. Reviewed on: 11th December 2024

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