Write a review

Family Building Society: Savings reviews

Name: Savings
Rating: 4.44 (661 reviews)

View other Family Building Society products

4.53

Based on 661 reviews, last reviewed 4th Feb 2025

8% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

14%

Latest highest rating:

5

Found The Family Society very helpful... Just phoned and found The Family Society very helpful via Erick Dodd. exceptional help in a friendly professional manner Reviewed on: 4th February 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (661)

Review of the Family Building Society, Savings:

savings account

Interest rate is not too bad and customer service ok Reviewed on: 13th August 2023

Reply from Family Building Society Thank you for taking the time to give us your feedback. Response date: 14th August 2023

Keep introducing newer savings accounts

You have to keep a close watch on your savings with FSB as they keep releasing newer accounts with higher rates of interest. This means that you have to keep changing your savings account to their newest issue. They all do this to some extent, but FSB seems to do it more than most B Socs. Reviewed on: 21st April 2023

Reply from Family Building Society Thank you for taking the time to leave this review. We have to balance the money we hold for our savers against the money we lend on our mortgages, and this affects the types of savings products we offer and their availability, at any particular time. Unfortunately, it’s not practical for us to notify customers each time we launch a new product, but all our products are on our website, familybuildingsociety.co.uk, so it is worth checking this regularly. Our aim as the Family Building Society is that we continue to offer value for money and competitive rates. Thank you for your feedback which helps us to consider ways in which we can improve our service. Response date: 26th April 2023

Very efficient

Friendly and very competent service. Reviewed on: 20th April 2023

Reply from Family Building Society Thank you for your review, we're pleased you found our service very competent. Response date: 25th April 2023

Family Building Society Branch Review

Great to be able to speak to a real person. Reviewed on: 19th April 2023

Family Building Society Branch Review

Very welcoming staff - nothing that needs improving. Reviewed on: 19th April 2023

Family Building Society Branch Review

Very positive experience dealing with your counter staff team. They are extremely helpful and knowledgeable. Wonderful to be able to speak face-to-face. Reviewed on: 19th April 2023

Family Building Society Branch Review

I don't know where you get your staff from but they are all angels in disguise. Very helpful. Reviewed on: 19th April 2023

Not a happy bunny!

I have a lot of money sitting in my Bank account with very small interest waiting for a verification code. I am considering cancelling this application and saving with another Company who is prepared to let me pay in immediately! Reviewed on: 18th April 2023

Reply from Family Building Society Thank you for leaving us a review. We're sorry you've experienced inconvenience. Please give us a call on 03330 140141 and we will help you. Response date: 19th April 2023

A refreshing change.

Only recently opened an account, but had a question about it. Phone answered by Lisa, very helpful and answered my question straight away.. No press 1 - 10, etc, you are now in a queue..........., so yes a refreshing change Reviewed on: 12th April 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're pleased you found our service very helpful! Response date: 13th April 2023

Lisa was lovely & helped me patiently with log in issues

I couldn’t get into my new account so l called family building society & lovely Lisa was so professional & helpful Couldn’t ask for better Thank you Lisa Reviewed on: 11th April 2023

Reply from Family Building Society Thank you for taking he time to leave us a review Peter, we're so pleased that you found Lisa professional and helpful! Response date: 12th April 2023

Standards of service

I found the customer service team always courteous & helpful Reviewed on: 6th April 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're pleased you found our service team courteous and helpful! Response date: 12th April 2023

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Regular Saver Account
from first direct 4.75 from 123 reviews
Savings
from Atom Bank 4.84 from 791 reviews
Online Saver
from Triodos Bank 4.93 from 561 reviews

There's still more to see!

Family Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Family Building Society: Savings reviews

8% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (661)

savings account

Keep introducing newer savings accounts

Very efficient

Family Building Society Branch Review

Family Building Society Branch Review

Family Building Society Branch Review

Family Building Society Branch Review

Not a happy bunny!

A refreshing change.

Lisa was lovely & helped me patiently with log in issues

Standards of service

Do you have a different Family Building Society product?

There's still more to see!

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024