Write a review

Family Building Society: Savings reviews

Name: Savings
Rating: 4.45 (698 reviews)

View other Family Building Society products

4.54

Based on 698 reviews, last reviewed 9th Apr 2025

64% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

5

A guardian angel.. I have just spent a long time on the phone getting assistance with opening procedure for an account. The lady in question is Catherine. She has been ... Read more Reviewed on: 9th April 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (698)

Review of the Family Building Society, Savings:

What a building society should be like

Compared to many financial institutions FBS are so easy to deal with. Phones get answered promptly and queries dealt with efficiently. May not always give the very best savings rates but always competitive. Reviewed on: 18th March 2025

Don't do AI - keep talking to people

I tried to open an ISA account with Family BS and had inadvertently sent the funds to the wrong location . I tried to research this via my own bank ( one of the large clearing banks , and could not get a response from the web site and knpw from previous experience that since the branch closures they are impossible to contact . The only option was to contact Family BS - I did and was helped by Mr David Hobbs who was not only very helpful but also managed to calm me down and explained how the transfer system worked , I tried to get through to my own bank again but again with no success , so wiith the information provided by David I managed to resolve the issue and traced the funds . Thank you very much to both David and the company for keeping people talking to customers - excellent service - and I will now open the account Reviewed on: 21st February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Quick response.

No call queue. Vandelle Shango answered my questions efficiently. Reviewed on: 14th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

prompt, efficient service

Very pleasant telephone conversation, wherein everything I asked was sorted for me. Reviewed on: 13th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your feedback! Response date: 1st April 2025

Call was answered promptly and sound advice provided

Call was answered promptly and sound advice provided Reviewed on: 11th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Family Building Society savings accounts

Discovered Family Building Society on money saving expert site. Very happy with savings options, customer service and choices offered Reviewed on: 10th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

I purchased the Windfall Bond from Family Building Society ...

I purchased the Windfall Bond from Family Building Society as I liked the chance of winning a cash prize. However, what I didn’t realise was that each month, blank tickets are entered into the draw, meaning that if a blank ticket is picked, no member wins a prize. I spoke to a staff member and was told that this happens quite often, which shocked me. I question whether this is a fair approach. I was so shocked that I decided to purchase a £10,000 Premium Bond instead. Another issue that frustrates me is that Family Building Society sends out a customer questionnaire each year asking for feedback. Each time, I make it clear that I dislike being called 'Mr' and prefer to be addressed by my first name. Despite this, they continue to use a title when communicating with me. I don’t think it should be difficult for staff to ask customers how they wish to be addressed. Additionally, I recently received a letter stating that they will now be paying interest at a rate lower than the Bank of England’s 4.75%. On my questionnaire, I stated that their interest rates were disappointing and suggested they introduce 10% bonds to set an example. I believe they could do more for savers. In my opinion, Family Building Society does not prioritise its savers and seems more focused on lending. I would not recommend opening an account with them, as I feel they could do much better for their customers. Reviewed on: 8th February 2025

Reply from Family Building Society Dear Richard, We're sorry to hear of your concerns regarding the Windfall Bond. In terms of the blank tickets, as of 1 October 2024 the prize structure was changed and there are no blank tickets entered into the prize draw. This change in prize structure also significantly increased the number of prizes available each month. This was communicated to all Windfall Bond holders. In terms of the interest rate set on the account, our interest rates are set on a combination of factors, only one of which is the Bank of England Bank Rate. We have to balance the competing interests of our savers and our borrowers, and with mortgage interest rates decreasing there was a need to adjust the returns paid to savers. Our aim is that we continue to offer value for money and competitive rates, along with excellent customer service. Kind regards, Family Building Society Response date: 21st February 2025

Found The Family Society very helpful...

Just phoned and found The Family Society very helpful via Erick Dodd. exceptional help in a friendly professional manner Reviewed on: 4th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your feedback! Response date: 1st April 2025

My request was dealt with quickly

My request was dealt with quickly and efficiently with no fuss. Reviewed on: 3rd February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Very friendly and professional whilst talki...

Luke was very friendly and professional whilst talking us through the steps of transferring funds into a Family Building Society bond. We have also spoken to some of his colleagues who have been equally friendly and helpful. It's so refreshing to have calls answered promptly and efficiently. Reviewed on: 3rd February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your feedback! Response date: 1st April 2025

The staff both in branch and on the telepohne are ve...

The staff both in branch and on the telepohne are very helpful, patient and knowledgeable. It would however, be a great advantage to be able to see your password as you type it so that you could spot errors and rectify them. It can be time consuming if you have made an error e.g. typed a capital letter by mistake but you do not know what the error is. The savings rates are however very competitive and hard to beat! Reviewed on: 3rd February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Allica 4.82 from 1313 reviews
Savings
from Chetwood Bank 4.63 from 741 reviews
Savings
from Partners Credit Union 4.86 from 414 reviews

There's still more to see!

Family Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Family Building Society: Savings reviews

64% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (698)

What a building society should be like

Don't do AI - keep talking to people

Quick response.

prompt, efficient service

Call was answered promptly and sound advice provided

Family Building Society savings accounts

I purchased the Windfall Bond from Family Building Society ...

Found The Family Society very helpful...

My request was dealt with quickly

Very friendly and professional whilst talki...

The staff both in branch and on the telepohne are ve...

Do you have a different Family Building Society product?

There's still more to see!

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024