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Family Building Society: Savings reviews

Name: Savings
Rating: 4.44 (668 reviews)

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4.51

Based on 668 reviews, last reviewed 24th Feb 2025

31% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

72%

14%

Latest highest rating:

5

The lady I spoke to today was helpful and my questio... The lady I spoke to today was helpful and my questions were answered efficiently. Reviewed on: 24th February 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (668)

Review of the Family Building Society, Savings:

So happy to be a part of this society

So efficient and professional. Always a pleasure to talk to them on the phone. Always pleasant and friendly - thank you. Reviewed on: 17th May 2022

Reply from Family Building Society Thank you for taking the time to leave us a review Peter. We are so pleased to hear that you are happy to be a part of this society. Response date: 18th May 2022

ISA Application

Great to have loyalty products for existing customers with very competitive rates. Accounts are available to open in branch and via post not just online, a real bonus today! Really appreciated being able to ring and speak to a well informed member of staff who was keen to help. Thank you very much Reviewed on: 30th April 2020

Probably as good as you can get

Limited range of savings products but the interest rates seem to be very competitive. Easy access website and competent, friendly staff. Reviewed on: 30th April 2020

Good communications

Your communications are good, but might I suggest that for Joint accounts where both holders are at the same address only one letter is sent addressed to both parties. Reviewed on: 29th April 2020

They really look after their customers

Customer service is excellent and I am very pleased with my Online Saver account. Reviewed on: 29th April 2020

Family and friendly

Over the years have had savings and mortgages with many building societies, and most are impersonal and generally unhelpful. Family is so different, the recent Annul Savings Summary with its personalised front cover made me smile, and that is a first. Thank you Family. Reviewed on: 28th April 2020

Savings interest rates are mediocre

.................................................................................................................... Reviewed on: 27th April 2020

You are Ok and had competitive products for savers

I have received the new style annual savings summary. Looks nice BUT I have to send the interest certificate to my accountant but you should append your name and head office and address on the top right of the certificate page so HMRC see your details. Reviewed on: 27th April 2020

Great customer sevice

Friendly, helpful team. Annual Savings Summary is informative and very helpful. Reviewed on: 26th April 2020

Good rate and easy online account opening

I chose this account because it had the best rate available for an easy-access online-managed ISA at the time. Opening the account was straightforward and the only reason I haven't given a top rating is that I had to print and post a paper form to request a transfer from my old ISA provider. That really shouldn't be necessary in 2020. Reviewed on: 25th April 2020

Like the New Annual Savings Summary

Just received the new Annual Savings Summary pamphlet. Big thumbs up. Straightforward design, nice touch with the surname added on front and in logo in handwriting form. Overall, really good. I've not ever received such a personalised pamphlet from any other bank or building society that I have moneyed with. Reviewed on: 25th April 2020

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