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Family Building Society: Savings reviews

4.52
Based on 654 reviews, last reviewed 24th Jan 2025
29% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
72%
See only 4 star reviews
14%
See only 3 star reviews
5%
See only 2 star reviews
3%
See only 1 star reviews
6%

Latest highest rating:

5

So far, so good Very helpful staff on the 'phone Reviewed on: 24th January 2025
Janet 's avatar
Janet

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024
Carol S's avatar
Carol S

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (654)

Review of the Family Building Society, Savings:

Taditional Values

5
I was looking for a well established Building Society with traditional values, excellent customer service, very good interest rates and products to place my life savings after I retired. Not only did they tick all the boxes they exceeded my expectations! Reviewed on: 28th November 2018
Reply from Family Building Society Hi Louli, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019
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Family Building Society

Excellent service

5
Very helpful when you call. Good range of products Reviewed on: 6th September 2024
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our service was excellent! Response date: 10th September 2024
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Family Building Society

Excellent customer service

5
Lisa was very patient and helpful to help sort out the problems I was having trying to open a Windfall Account. Her knowlege and help was very much appreiciated. Reviewed on: 6th September 2024
Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found Lisa was very patient and helpful! Response date: 10th September 2024
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Family Building Society

Off to a great start with Family Building Society!

5
So much nicer to deal with well informed and engaging staff, looking to fully answer our queries. If Alice is an example of the quality of Family Building Society Staff, our decision to open an account for my wife and I and one for our granddaughter, age d five, is more than well founded. Reviewed on: 6th September 2024
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 10th September 2024
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Family Building Society

Online transfer

5
Easily transferred a credit to another FBS account online. Security questions worked well. Reviewed on: 2nd September 2024
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 4th September 2024
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Family Building Society

Providing Maturity Instruction

5
Was looking to provide a maturity instruction on a fix rate product. My questions were answered in full and I was able to secure the new product while on the call. Reviewed on: 2nd September 2024
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 4th September 2024
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Family Building Society

Dylan was first class in his explanation to all my q...

5
Dylan was first class in his explanation to all my queries. He was both patient and knowledgeable. Feel greatly reassured and would highly recommend Family B/Society. Reviewed on: 2nd September 2024
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us, specifically with Dylan! Response date: 4th September 2024
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Family Building Society

Excellent service

4
Excellent products and service. It would be good if once you have an account or number of accounts with FBS that when you open a new account it recognises and verifies your nominated bank account as if the application process does not verify your account despite it being verified before you have to go through a manual process which dealys matters and can be irritating. Reviewed on: 31st August 2024
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 4th September 2024
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Family Building Society

E mail confirmation

4
Great response from person I spoke to. However would have liked e mail to confirm what we agreed. Reviewed on: 30th August 2024
Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us. We take all feedback on board, and will look into this. Response date: 4th September 2024
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Family Building Society

Windfall account.

5
I think the Windfall account is a very innovative account that others are sure to copy. Reviewed on: 24th August 2024
Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024
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Family Building Society

First contact

5
First time contacting and no wait for customer service, on a Friday lunch time. Lisa was very courteous and patient. She answered my questions immediately. Reviewed on: 23rd August 2024
Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback, specifically regarding Lisa! Response date: 4th September 2024
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Family Building Society

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