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Family Building Society: Savings reviews

Name: Savings
Rating: 4.43 (666 reviews)

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4.51

Based on 666 reviews, last reviewed 14th Feb 2025

29% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

72%

14%

Latest highest rating:

5

Quick response. No call queue. Vandelle Shango answered my questions efficiently. Reviewed on: 14th February 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (666)

Review of the Family Building Society, Savings:

Found The Family Society very helpful...

Just phoned and found The Family Society very helpful via Erick Dodd. exceptional help in a friendly professional manner Reviewed on: 4th February 2025

First contact

First time contacting and no wait for customer service, on a Friday lunch time. Lisa was very courteous and patient. She answered my questions immediately. Reviewed on: 23rd August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback, specifically regarding Lisa! Response date: 4th September 2024

Great Service.

Great Service. Dealt with my issue effectively Reviewed on: 22nd August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

All good so far.

All good so far. had a reason to call service and problem was resolved on the call Reviewed on: 21st August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

First class service

Lisa Adams was very friendly and helpful, and seemed genuinely keen to provide assistance. Reviewed on: 20th August 2024

William as a very efficient representative

William as a very efficient representative Reviewed on: 16th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback, specifically regarding William!! Response date: 4th September 2024

I was impressed by the easy access to customer service.

I was impressed by the easy access to customer service. Great interest rates plus I won a prize in the draw! Reviewed on: 14th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

Ease of transfer of funds in an emergency.

On this occasion it was easy to transfer funds from our online account to our First Direct bank account preparatory to having to pay for repairs to our roof which suddenly needed work to repair it. Reviewed on: 13th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

Knowledgeable

Dylan was knowledgeable, courteous and professional. Reviewed on: 8th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

Tracker Bond

Not sure your bond showing £10,000 is clear to the public -Moneysavingexpert show £10,000exactly giving the impression that £10,000 Is the maximum amount you can invest in your tracker bond! Reviewed on: 7th August 2024

Reply from Family Building Society Thank you for leaving us this review, we apologise for any inconvenience caused and we take all feedback on board. Response date: 4th September 2024

great attitude and helpfulness

calm, helpful and exactly the opposite of what I usually fear and get, which is moodiness and attitude, this lady was great and a credit to the company. Reviewed on: 6th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

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Family Building Society: Savings reviews

29% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (666)

Found The Family Society very helpful...

First contact

Great Service.

All good so far.

First class service

William as a very efficient representative

I was impressed by the easy access to customer service.

Ease of transfer of funds in an emergency.

Knowledgeable

Tracker Bond

great attitude and helpfulness

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