Write a review

Family Building Society: Savings reviews

Name: Savings
Rating: 4.45 (698 reviews)

View other Family Building Society products

4.54

Based on 698 reviews, last reviewed 9th Apr 2025

64% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

5

A guardian angel.. I have just spent a long time on the phone getting assistance with opening procedure for an account. The lady in question is Catherine. She has been ... Read more Reviewed on: 9th April 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (698)

Review of the Family Building Society, Savings:

Instructions confirmation lacking

Telephone staff are polite, helpful and clear. My one criticism is: having used the phone-in system to give my ISA reinvestment instructions, I did not receive any confirmation by email or post. This was worrying and I had to phone again on the day of maturity to check that my instructions were going to be carried out. A simple email would have been sufficient. Reviewed on: 21st November 2024

Reply from Family Building Society Hi Thank you for your comments and I am sorry that you were worried about not receiving confirmation of your ISA maturity instructions. Unless specifically requested, we don’t confirm instructions upon receipt, as we send out a new opening certificate as confirmation once the ISA has matured & been reinvested. However we appreciate your feedback, and your comments have been passed to the relevant department for their consideration. I am pleased to hear that you found our staff polite and helpful. Thank you for saving with us. Kind regards Response date: 21st November 2024

A guardian angel..

I have just spent a long time on the phone getting assistance with opening procedure for an account. The lady in question is Catherine. She has been absolutely brilliant, showing enormous patience with a 93 year old struggling with the IT world. A superb experience with someone who epitomises good customer service. I cannot speak too highly of her. She is a credit to Family bs. Reviewed on: 9th April 2025

Helpful customer services

I needed more information about opening an ISA account and transferring in previous years ISA savings from another Building Society. It was wonderful to get through quickly to speak to a human being. Kieran Smith from Customer Services was very helpful. He talked me through the process so I could open the account on line while he sent the form for me to request the transfer in. Reviewed on: 8th April 2025

Happy branch to visit

Epsom counter service is without doubt best I have ever had. Alixis Osborne is to be commended for her polite, knowledgeable & professional customer service. We have been into Epsom branch twice now and have received a hello and cheerful welcome on both occasions. So very rare these days, long may it continue. Reviewed on: 8th April 2025

Allowing access to account

Excellent service in phone call with Lisa Adams Reviewed on: 8th April 2025

Excellent!

Questions answered by a very pleasant, friendly, efficient lady Reviewed on: 8th April 2025

Great Building Society,.

Friendly helpful staff who answered all my questions. Efficient service which is so rare these days, Reviewed on: 7th April 2025

Excellent service

Very pleasant and helpful advisor. Reviewed on: 7th April 2025

Very helpful customer service - made every effort to...

Very helpful customer service - made every effort to help. Very friendly Reviewed on: 3rd April 2025

Information to savers

Whilst on the whole I am pleased with the customer service and interest rates offered by the Society I feel there is one major improvement that could be offered to existing savers:- Why can't emails be sent out when there are changes to the Society's interest rates or new accounts introduced ? Reviewed on: 1st April 2025

Full marks to Family Building Society

I was very satisfied with the service that I received from the Customer Services Team when I wished to transfer my funds to an updated Fixed Savings Bond. My request was dealt with in a professional and proficient manner, both on the telephone and online. Thank you very much Family Building Society for your help. Reviewed on: 27th March 2025

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Penny Post Credit Union 4.93 from 371 reviews
Freedom Savings Account
from RCI Bank 4.87 from 5922 reviews
Savings
from Atom Bank 4.91 from 2310 reviews

There's still more to see!

Family Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub