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Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (763 reviews)

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4.60

Based on 763 reviews, last reviewed 14th May 2025

184% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

5

ISA Transfer Lisa Adams answered my queries regarding maturing ISA Transfer from Skipton BS to FBS. She was polite, patient & helpful and put my mind at rest. Reviewed on: 14th May 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (763)

Review of the Family Building Society, Savings:

As always, the customer service today was excellent.

As always, the customer service today was excellent. Katherine was very helpful and patiently went through everything I needed to solve the issue (mainly, how to access the new site!). My savings account has a very good (comparitive) interest rate but a major reason of staying with the Society is the customer service. The rsponse is always fast (o waiting) and I can trust on receiving a lovely welcome and all the assistance I require. Reviewed on: 12th May 2025

ISA Transfer

Lisa Adams answered my queries regarding maturing ISA Transfer from Skipton BS to FBS. She was polite, patient & helpful and put my mind at rest. Reviewed on: 14th May 2025

Good online security.

Good online security. Can easily get in touch with the customer services over the phone. Reviewed on: 14th May 2025

Excellent products and excellent service from staff

Excellent products and excellent service from staff Reviewed on: 14th May 2025

Liked only having to wait a short time to speak to a...

Liked only having to wait a short time to speak to an agent Reviewed on: 14th May 2025

Lock out Issue Resolved

Lisa Adams rang me back Promptly and sorted out my Locked out account quickly after security checks Reviewed on: 14th May 2025

As usual, excellent service.

As usual, excellent service. Highly recommended. Reviewed on: 14th May 2025

Helpful contact.

Very happy with the person who answered my questions in a most acceptable manner. Reviewed on: 13th May 2025

Didn’t take too long to answer the phone, I like the...

Didn’t take too long to answer the phone, I like the fact that you can take instructions over the phone, simple. And answered all of my questions .. thank you Reviewed on: 13th May 2025

Excellent service

Excellent service on the phone, I spoke with Aimee who was friendly and very helpful Reviewed on: 13th May 2025

SteveB Feedback - Got answered very promptly by a ni...

SteveB Feedback - Got answered very promptly by a nice and helpful member of the team Reviewed on: 13th May 2025

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