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Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (767 reviews)

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4.60

Based on 767 reviews, last reviewed 15th May 2025

187% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

75%

13%

Latest highest rating:

5

Lisa was a very helpful and knowledgeable assistant Lisa was a very helpful and knowledgeable assistant Reviewed on: 15th May 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (767)

Review of the Family Building Society, Savings:

Didn’t take too long to answer the phone, I like the...

Didn’t take too long to answer the phone, I like the fact that you can take instructions over the phone, simple. And answered all of my questions .. thank you Reviewed on: 13th May 2025

Lisa was a very helpful and knowledgeable assistant

Lisa was a very helpful and knowledgeable assistant Reviewed on: 15th May 2025

Very People Friendly Building Society

I needed to contact Family Building Society with some important questions I had to do with my account. They were easy to contact and Aimee Kennedy was extremely helpful, patient and clear. to speak with on the phone. Reviewed on: 15th May 2025

Very Helpful Customer Service Team.

Very helpful customer service team. The newly overhauled website is much more user-friendly. One tip: please show the customer their password when logging in as other companies do, thank you. Reviewed on: 15th May 2025

Good clear advice on opening new account

I needed advice on how to change my savings account to an ISA account and the agent Thomas White was very helpful and patient talking me through the process Reviewed on: 15th May 2025

ISA Transfer

Lisa Adams answered my queries regarding maturing ISA Transfer from Skipton BS to FBS. She was polite, patient & helpful and put my mind at rest. Reviewed on: 14th May 2025

Good online security.

Good online security. Can easily get in touch with the customer services over the phone. Reviewed on: 14th May 2025

Excellent products and excellent service from staff

Excellent products and excellent service from staff Reviewed on: 14th May 2025

Liked only having to wait a short time to speak to a...

Liked only having to wait a short time to speak to an agent Reviewed on: 14th May 2025

Lock out Issue Resolved

Lisa Adams rang me back Promptly and sorted out my Locked out account quickly after security checks Reviewed on: 14th May 2025

As usual, excellent service.

As usual, excellent service. Highly recommended. Reviewed on: 14th May 2025

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