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TSB: Cash Account reviews

Name: Cash Account
Rating: 3.7 (86 reviews)

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3.87

Based on 86 reviews, last reviewed 2nd Apr 2025

400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

52%

14%

21%

Latest highest rating:

5

really appreciate the mobile cheque deposit facility Not had the account long but I really appreciate the mobile cheque deposit facility, amazing that some banks still do not offer this. Payments and aut... Read more Reviewed on: 2nd April 2025

Latest lowest rating:

2

slow web site the web site is slow often freezes often cant operate Reviewed on: 16th March 2023

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About this product

The TSB Cash Account is a basic bank account designed to help you manage your money. It’s available if you don’t have a UK bank account and don’t qualify for any other TSB current accounts. There’s no charge for opening or maintaining the account. Cash Account holders can access the TSB mobile banking app to manage their finances.

Have you found it difficult to qualify for a current account? Perhaps the TSB Cash Account could be right for you. Find out what existing customers have to say by reading our TSB Cash Account reviews.

Learn what you can expect from the application process for the TSB Cash Account. Find out why customers chose this account and how long they’ve had it. Read about genuine experiences with the customer service team to learn how TSB values its customers. Learn more about the features of the mobile banking app and whether customers say it’s helped them manage their finances. Make an informed decision about your new account by reading our TSB Cash Account reviews.

If you have a TSB Cash Account, share your experience with others by leaving a review. Tell us why you chose this account. Have you been satisfied so far? What are the main benefits of the account? Is there anything that you feel could be improved? If you use the mobile banking app, which features are the most useful to you? Would you recommend the Cash Account to your family and friends? Write an honest TSB Cash Account review today. Together, we can help people like you make better financial decisions.

TSB Cash Account reviews (86)

Review of the TSB, Cash Account:

Always banked with TSB and always will:-)

I have always banked with TSB and will never change. The customer service is exceptional, I have experienced a problem with a hotel charging me twice and I went into my bank to ask what I could do about it and they kindly contacted the hotel for me to help me resolve the situation. their mobile and online banking is quick and easy to access also :-) Reviewed on: 12th November 2015

Termination of a phone call

I contacted TSB about why my card got declined on one of my transactions so they put me through the fraud department and shortly after they terminated the call for some odd reason Reviewed on: 15th June 2021

Don't bank with TSB

After changing from a joint account yo a sole person account, my esavings and ISA never merged with the new current account. The result being I could not transfer monies from any of the accounts. I tried to get help with this for three months. I couldn't get anybody to help me at all. The last time I called I got told over the phone by a member of staff that i didn't have an ISA or a savings account with TSB. I gave them my account details and they said again and not in a polite way that I didn't have these accounts and put me through yo the fraud department as they wouldn't believe me. This was the last straw and I have now left this bank. You can never get onto the mobile app or intenet banking nking either. Do not use this bank. Reviewed on: 6th June 2021

web site always down ?

cannot login yet again - we are having technical issues. I'm only logging in to move money out and close the account. Take my advice - do likewise, this lot are a shower. Reviewed on: 1st June 2021

Great mobile app

I find that using the app on my phone is a doddle. Within moments I can check my account, and pending payments are visible as well (something that is missing with our other bank). I particularly love my savings pots which make saving so much easier. Instant access to the money in them encourages me to transfer money to them without any qualms, knowing that if needs be I can easily transfer money to my current account. Reviewed on: 15th May 2021

Excellent

Love account will be better when they issue contactless cards but bank is very friendly helpful and love it Reviewed on: 14th April 2021

WORST BANK IN THE WORLD

My whole experence of this bank is bad, total lack of care to elderly customers and so unprofessional, they are a digrac with outdated systems and both customer care in branch and online is non excistent,No wonder they are all closing the sooner the better Reviewed on: 2nd April 2021

Great

Great service love the app friendly staff Reviewed on: 19th March 2021

Very Friendly Bank

Love account will be better when contactless cards are introduced but everything else i love and customer care is very friendly Reviewed on: 13th March 2021

TSB texts

TSB will send you texts showing you balance and more helpful send you texts when you are near your overdrawn balance. Reviewed on: 17th February 2021

good customer service

always helpful and quick to rectofy any problems Reviewed on: 17th July 2020

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