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Virgin Money: Cash ISA reviews

Name: Cash ISA
Rating: 4.18 (259 reviews)

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4.00

Based on 259 reviews, last reviewed 13th Mar 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

65%

15%

13%

Latest highest rating:

5

Easy to contact, quick communication Easy to contact, quick communication. Happy with the service compared to other providers. Will continue to use this company. Reviewed on: 13th March 2025

Latest lowest rating:

1

Virgin Money Forces Customer to Pay for Their Mistake I opened a one-year fixed-term Cash ISA with Virgin Money in January, and initially, everything seemed fine. However, come October, Virgin Money abrup... Read more Reviewed on: 11th October 2024

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About this product

Virgin Money offer a range of Cash ISAs.

Products include fixed rate Cash ISAs or Easy Access and Defined Access if you want to pay in and withdraw money at any time and without incurring a charge. Virgin Money Cash ISAs can be opened online or in-store.

Virgin Money Cash ISA reviews help you find out what it’s like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Cash ISA reviews (259)

Review of the Virgin Money, Cash ISA:

Terrible rude customer service

Exceptional customer rude for being so rude Reviewed on: 9th November 2022

Great interest rate and online account is easy to use

Great interest rate and online account is easy to use Reviewed on: 13th April 2024

Great rates, friendly customer service, great app.

Great rates, friendly customer service, great app. Reviewed on: 12th April 2024

Setting up: Bad but Interest rate excellent

Getting an existing stocks and shares isa transferred to Virgin was a gruelling experience. The advisors provided wrong info or did not follow up on their duties. I lost over two months of interest because of the deficient service, and even tho an advisor told me Virgin would make up the shortfall - it didn’t. I had to make repeated phone calls and it was tiring and frustrating. But the final interest rate - was good! Reviewed on: 12th April 2024

They had the best rate at the time

At the time I set up the account they had the best rate. Their service wasn’t remarkable in any way Reviewed on: 2nd April 2024

Great value for money, paid on time, easy transfer.

Great value for money, paid on time, easy transfer. Reviewed on: 16th March 2024

Annoying!

Annoying! Log in to platform quite frustrating. I have lots of accounts with various banks, and none have such an annoying log in. First you have to remember sort code, then customer number, then password, and finally have to request and enter passcode sent to phone. I honestly think I would take a slightly lower rate next time, and go with a bank which uses an app and touch login Reviewed on: 29th February 2024

it was all ok, nothing special, nothing to complain...

it was all ok, nothing special, nothing to complain about Reviewed on: 29th February 2024

Cash ISA

Very easy to open and manage account online. Great interest rate Reviewed on: 26th February 2024

A balanced company.

A balanced company offering a reasonable choice of products. Reviewed on: 14th February 2024

It works for saving money but their customer service...

It works for saving money but their customer service are a ling haul to deal with Reviewed on: 2nd February 2024

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