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Virgin Money: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.23 (97 reviews)

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2.01

Based on 97 reviews, last reviewed 3rd Feb 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

25%

65%

Latest highest rating:

5

Was taken into hospital virgin money sorted out all... Was taken into hospital virgin money sorted out all my expenses would highly recommend them Reviewed on: 4th November 2024

Latest lowest rating:

1

Very slick website to set up travel insurance but.... Very slick website to set up travel insurance but the 84 page policy document that is sent after you've paid differs from the website regarding the me... Read more Reviewed on: 3rd February 2025

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About this product

Virgin Money Travel Insurance is available for annual multi-trip or a single trip.

Virgin Money offer three levels of travel insurance. Red is the lowest cost policy with a £100 excess per person. Silver is mid-range and has an excess of £75 per person. Gold is the highest cover level with £50 excess per person.

Virgin Money Travel Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Travel Insurance reviews (97)

Review of the Virgin Money, Travel Insurance:

Beware of auto renewal on 12 month policy paid by credit card.

First 12 month policy branded as 'Virgin' no problems with that but I did not recall accepting auto renewal by credit card. Only realised a second year had been taken during a credit card statement check when an entry from Insure and go appeared. Took far to long to get the unwanted policy cancelled and the money to be refunded. Had to threaten to withdraw investments and cancel mobile contracts before VM would act. This happened a few years ago so I would hope their marketing has been made clearer now. Reviewed on: 5th June 2018

Reply from Virgin Money Hello, if you’d like to discuss this further Dee just pop your details over to [email protected] and I’ll take it from there. Thanks, Lindsay Response date: 16th June 2018

Affordable with good cover

Took out last minute for a holiday offered good cover at an affordable price! 9 stars given as cannot comment on claiming as was NA Reviewed on: 14th December 2018

Happy with online process, then I called the team

The online process was pretty good, however I called to go through with an agent some questions and concerns I had. They didn't really instil me with much confidence to be honest, in fact I don't feel very confident at all with purchasing this insurance. I felt like they weren't really trained to answer questions correctly. Also, to be honest I felt like they were trying to avoid answering my questions and referred me to the online form which made me feel uneasy. I'm going to be investigating other companies. Reviewed on: 11th November 2018

Reply from Virgin Money Thanks for your feedback Grace, so we can help further can you email your details to [email protected]? Thanks, Jane Response date: 12th November 2018

AVOID THIS INSURANCE

Took out insurance for holiday not knowing mum was diagnosised with terminal cancer, at time of taking out insurance mum very well, mum had hospital appointment week before we were to fly out for our 30th , small op, never came out and five days latter told she had 2 hours to live , this given by the consultants at the hospital, cancelled holiday as due the next morning, filled all paper work out and got hospital consultant to fill in medical certificate, after a few weeks was told this was isn’t enough , very strange as they were looking after mum in Ipswich hospital, now 2 months latter and have requested another certificate from my mums GP, mum still here and has been in hospice for 8 weeks now very poorly, have had emails from travel claims services and they are assuming that I knew my mum would be in hospital at the time of my holiday, feel so upset by some of the letters received and comments made , now going to my mums GP and paying for him to fill out another medical certificate, what more can I do , feel very let down by this company, thanks , mr g Harper Reviewed on: 31st October 2018

Reply from Virgin Money So sorry to hear about this, I'll have a look into this for you. Can you send your details over to [email protected] and I'll pick it up from there? Thanks, Holly Response date: 6th November 2018

Do not care about their customers

Do not care about their customers. You will be losing my services, and I will be cancelling my Virgin Media TV & Broadband package too because I do not want to be with a company that doesn't care about their customers. One slight oversight, payed off 16 times the minimum amount to show i'm not messing about and still no help to re-instate my 0% interest on a very hefty amount I borrow from them! What ever happened to goodwill gestures and caring about the customer?? Because I certainly feel like this company don't. Yet you text to remind me AFTER the deadline.. what help is that to anyone. Reviewed on: 26th October 2018

Reply from Virgin Money Hi Kayleigh, so I can look into this for you can you email your postal address and best contact number to [email protected]? Thanks, Jane Response date: 27th October 2018

Dissapointed

Claimed for Holiday Cancellation due to mum having a heart attack, (she was not in the party to travel), very slow to respond, 28-30 days, then told I needed to provide Proof of payment, I had already provided emails from the provider to confirm booking payment and cancellation of the holiday, another potential 28-30 days wait. Why didn't they tell me initially that I needed to provide this? when I phoned to chase progress, minimum 20 minute wait to speak to an adviser. Virgin are using 'Travel Claims Services' to process their claims, I would avoid any insurer that uses them. I thought Virgin were a premium provider that made transactions simple, how very wrong, second rate at best, complex and slow. Reviewed on: 16th October 2018

Reply from Virgin Money Thanks for getting in touch Paul, sorry to hear about that. If you'd like us to see what we can do to help further on this end, just email your details to [email protected]. Thanks, Jane Response date: 27th October 2018

good and easy quick

online very quick to do, confirm letter in 2 days helpful friendly Reviewed on: 23rd September 2018

Reply from Virgin Money Thanks for your feedback Carol, great to hear you're happy with your Travel Insurance policy with us. Hope you have a great holiday! Thanks, Jane Response date: 1st October 2018

Virgin Travel Insurance is a must!

Great communication, reasonable prices. Very easy to get in touch with an make a claim. Reviewed on: 3rd September 2018

Reply from Virgin Money Hi Sriya, thanks for your feedback - if there's anything we can help with just get back in touch. Thanks, Jane Response date: 5th September 2018

Not what I expected

I explained my elderly father( 88 ) diagnosed with cancer with supporting doctors letter so the holiday was cancelled prior to the flight. Virgin wanted a further document completed by the doctor when the first letter was sufficiently detailed. The first letter was a charge and so would the second and my father did not want to bother his doctor further. You felt Virgin was unhelpful, lacked consideration and was making the claim difficult to process rather than being understanding. Very disappointing " experience " and I wont renew on expiry Reviewed on: 22nd July 2018

Reply from Virgin Money So sorry to hear that Clive, if you'd like us to take a look into this for you just email your details to [email protected]. Thanks, Jane Response date: 2nd August 2018

It says what it does on the tin.

All easy to understand. Everything is covered. A price is competitive. Reviewed on: 16th November 2017

Friendly company, easy to understand my purchase

I purchased good value travel insurance. Clear policy, easy to understand. Reviewed on: 1st October 2017

Reply from Virgin Money Great to hear you're happy with your Travel Insurance policy Kathryn! Hope you have a fab holiday, just let us know if there's anything we can help with. Thanks, Jane Response date: 3rd October 2017

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