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1st Central: Car Insurance reviews

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1.49
Based on 866 reviews, last reviewed 16th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
18% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
12%
See only 4 star reviews
5%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
79%

Latest highest rating:

5

Very good quote on car insurance, and recommended on... Very good quote on car insurance, and recommended on go compare site Reviewed on: 25th September 2024
Phillip Richardson 's avatar
Phillip Richardson

Latest lowest rating:

1

I changed the address to another one 200 yards away... I changed the address to another one 200 yards away from the first one. They wrote that they would pay me 17 pence extra. But my renewal went up from ... Read more Reviewed on: 16th February 2025
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damian d
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About this product

Here at Smart Money People, we collect 1st Central car insurance reviews from genuine customers, to help you make an informed decision about your next provider.

1st Central was founded in 2008 and has been growing fast ever since. Specialising in car insurance, the brand offers a variety of products with different levels of cover, including a telematics policy for newer drivers.

When choosing a new policy, take the time to ensure it is suitably robust and meets all of your needs. Do you want breakdown cover included in the policy? Do you need legal cover? What about cover for any medical expenses that may occur after an accident? Working out your priorities before searching for a policy can make the selection process much easier. Check out our 1st Central car insurance reviews to find out what others think.

Have you had a car insurance policy with 1st Central? Whether good or bad, share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Were you satisfied with the price of the premium? Did you have any interactions with the customer service team? Leave a 1st Central car insurance review today to help other drivers just like you.

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1st Central Car Insurance reviews (866)

Dreadful company with a Useless South African call centre .

1
Complete catalogue of problems with my daughters car insurance. Wrong registration number in the first place . Then she was asked to upload V5, driving license, No Claims proof and get a code from DVLA. - not one upload worked on the site. Their Call centre ( which is in South Africa) is hopeless, very difficult to understand them plus they can’t help you at the weekend because ‘policyanalysis’ only works week days. So you can’t get anything changed over the phone. The online account was locked . So completely useless. God knows if it was an accident to report ! My daughter needed to change car details that day. It meant she wouldn’t be able drive to training for a new job. Ended up buying new car insurance from Admiral who were brilliant. Now 1st Central want £95 to cancel ! What a rip off company. Reviewed on: 26th April 2022
David 's avatar
David

Awful company

1
Awful company. Rip off and too focused on making money. Staff are rude too. Reviewed on: 23rd April 2022
Tessa Dewdney's avatar
Tessa Dewdney

Fraudsters

1
Do not use this company lie to you on the phone con people out there money and claims wow if your reading this use another company Reviewed on: 21st April 2022
Jay Dablio's avatar
Jay Dablio

Worst insurance company

1
Being charged 180 pounds to cancel my policy that's just ridiculous... im disgusted... also huge fees for online changes...AVOID Reviewed on: 20th April 2022
Andrei Ichim's avatar
Andrei Ichim

Rip Off

1
Avoid they try to charge you extra after 30days they create small deviation to how you filled out form Reviewed on: 14th April 2022
Mark Hudson's avatar
Mark Hudson

ROGUE TRADERS

1
This company warrant investigation for dubious practices. It is essential that this company gets referred to the relevant authorities. If you find yourself being subject to 1st Choice dubious practices report them. The more referrals to trading standards, ombudsman etc. Even report them to well known consumer programs put them on the radar. It then cannot be put down to one off experiences. There is nothing transparent about their transaction. You will be fleeced, you will be penalised you will be cornered, you will be intimidated you will be trapped. There mode of operation is to charge for anything and everything and you'll be none the wiser until a payment schedule is posted to you. There is no recourse they will not respond to questions. This company needs to be put out of business. Mr Alexander Hatfield Reviewed on: 2nd April 2022
Alex Hatfield's avatar
Alex Hatfield

Extortionate Cancellation Fees

1
Charged £50 for cancellation… five minutes after taking out the policy.. I’m not exaggerating it was five minutes. Customer services said no way of waiving the fee, although he understood it couldn’t be sorted.. can I repeat it was five minutes exactly !! Reviewed on: 1st April 2022
Marc McCracken's avatar
Marc McCracken

Fraudsters

1
I paid the final payment and then they chased for cancelling fee whilst I left the country to come back to see that they had. "chased" for a payment that had been settled though they reported to the credit agency as outstanding and I have had a nightmare getting this sorted. I would avoid this company easy to get insurance nightmare to deal with afterwards. Not worth it! Reviewed on: 31st March 2022
Ebrio's avatar
Ebrio

Robbery

1
I have paid my car insurance premium in full in February for the policy start date on 2 March. This has then become legally binding and is contractual. They then turned around on 11 March and said they needed me to provide additional information which I have then done. They then said they needed to charge me extra £89.22 as a result of the information provided. This is illegal and blatant robbery. It is unheard of. I have already provided them with all the information they needed before the start of the policy. I have demanded them to remove the extra charge within 24 hours. Otherwise, I will resort them to the Financial Ombudsman and take them to court. Reviewed on: 21st March 2022
Anqi Shao's avatar
Anqi Shao

Nothing short of DISGRACEFUL

1
Nothing short of a DISGRACE! This company is nothing less of a DISGRACE! Empty promises and poor service. Completely unorganised and NEVER DO AS THEY SAY WILL. Have caused me so much more distress at a very difficult time and simply don’t care. Heartless, cruel and unprofessional. Reviewed on: 19th March 2022
Surrey Realist's avatar
Surrey Realist

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