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Anon Faceless

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Review of the 1st Central, Car insurance:

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Absolute joke of a company

After having to search for a new insurance company, first time ever seeing and coming across this company. There rates seemed cheap. I wished at the time I had done some research first. As I was to find out. They first request me to send them the No Claims Discount (NCD) proof. That should have been my first clue as to the stupidity and unprofessionalism of this company, I started thinking I wouldn't need to send them it, as having been driving for 6 years and each time the company I chose was able to get prove from the NCD database. Imagine my shock when I received a letter a month later, of their intention to cancel my claim on the grounds of me not providing my NCD. So that day I contacted them, after speaking and get a email with proof from my previous insurance company, I sent it over and then contacted them a day later, asking if they had received it, as even though their website claimed I could send it over through the website, it was never an accepted format, despite me following the recommendations. After speaking to 3 different representatives, all of which had manners that left alot to be desired, I was lied to by all them, claiming there was no national database for NCD's, refusing to accept the email from another company dispite me speaking to the previous company and being told that should be accepted, as that is all they ever send, and is accepted by 90% of other providers. After again trying to get through to them to, explaining that they are the ones who are not accepting any of my attempts to get this sorted, yet they claimed they would still want money off me. I went else where, THEY wanted this to be cancelled, THEY refused to accept a standard Nationally recognised email as proof of my NCD's, THEY would not access a national database for NCD's. This is the kind of rubbish I had to deal with yet I was told I was the one in the wrong. This will be send to the financal ombudsman and the Insurance watchdog as this company is still claiming I should pay for THERE mistakes. I am a carer, for a severely disabled partner who does not need this cowboy, joke of a company accusing me of this. I will fight this if I have to, even though I really don't want to. Though I will if I need to. Reviewed on: 4th August 2022

Review of the 1st Central, Car insurance:

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Nothing but a Scam. Avoid like COVID

nothing but a cowboy operation. refused to accept an email of proof of No Claims Bonus. even though ive never had this issue with any other insurance company. an absolute joke of a company. Avoid like Covid Reviewed on: 5th July 2022

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