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Olesja Zelenska

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Review of the 1st Central, Car insurance:

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AVOID AVOID AVOID

my car was involved in an accident at not my fault. Since the 30th of May 2022( today is the 4th of July) and my car is still not taken to the Body shop. When I organized a Body shop myself insurance claimed that I have to pay a fee of £250 because it's not their chosen Bodyshop. The 1st central has been feeding me with the promises that they are working hard to allocate a garage for me, which is not true. It took me 10 minutes to find and agree with the garage for a repair. But insurance still is acting like they can not fix the problem, blaming the garrage that they are not responding. 1st central also stopped paying for my courtesy car and told me that I have to return to the Enterprise. They constantly continue lying. Their staff is very unprofessional and lacks knowledge. They either hang the phone when you are calling for an update or say: We are very sorry, unfortunately, we are doing our best to sort this issue out. But in reality, they don't do anything. I am wondering who employs people who don't k know what they are doing. I strongly advise you not to go with this company as your insurance. AVOID AVOID AVOID. Reviewed on: 4th July 2022

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