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1st Central: Car insurance reviews

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1.50
Based on 903 reviews, last reviewed 17th Jun 2025
400% increase in 5 star reviews
in the past 90 days
30% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
12%
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5%
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2%
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2%
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79%

Latest highest rating:

5

Found you online,needed a cheap quote,you certainly... Found you online,needed a cheap quote,you certainly provided it.Thank you Reviewed on: 3rd June 2025
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Latest lowest rating:

1

It feels dishonest and manipulative!! Avoid them!! I initially received a quote over the phone, which I agreed to, and even got a confirmation email with the agreed amount. Later, I received another em... Read more Reviewed on: 17th June 2025
Ewelina S's avatar
Ewelina S
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Review 1st Central: Car insurance now

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1st Central Car insurance reviews (903)

Feels like I have been scammed...

1
I purchased a policy via a comparison website. Inputed the details (not asked by the insurance conpany for anything more before proceeding) - a couple of weeks later I was requested to send a copy of my licence front and back along with the named driver and a copy of the no claims letter. Didn't thing much of it - I then have an email saying becuase the details of when I passed was out by less than a year (becuase they ask how long you have held you licence not when you passed) I was charged a premium and an administration fee... which means unless you are renewing bang on the date you passed... they are Likely to charge you for the privilege. I will be avoiding them like the plague going forward Reviewed on: 5th July 2022
Danny Shepherd's avatar
Danny Shepherd

Nothing but a Scam. Avoid like COVID

1
nothing but a cowboy operation. refused to accept an email of proof of No Claims Bonus. even though ive never had this issue with any other insurance company. an absolute joke of a company. Avoid like Covid Reviewed on: 5th July 2022
Anon Faceless's avatar
Anon Faceless

AVOID AVOID AVOID

1
my car was involved in an accident at not my fault. Since the 30th of May 2022( today is the 4th of July) and my car is still not taken to the Body shop. When I organized a Body shop myself insurance claimed that I have to pay a fee of £250 because it's not their chosen Bodyshop. The 1st central has been feeding me with the promises that they are working hard to allocate a garage for me, which is not true. It took me 10 minutes to find and agree with the garage for a repair. But insurance still is acting like they can not fix the problem, blaming the garrage that they are not responding. 1st central also stopped paying for my courtesy car and told me that I have to return to the Enterprise. They constantly continue lying. Their staff is very unprofessional and lacks knowledge. They either hang the phone when you are calling for an update or say: We are very sorry, unfortunately, we are doing our best to sort this issue out. But in reality, they don't do anything. I am wondering who employs people who don't k know what they are doing. I strongly advise you not to go with this company as your insurance. AVOID AVOID AVOID. Reviewed on: 4th July 2022
Olesja Zelenska's avatar
Olesja Zelenska

Worst insurance company I've ever dealt with!

1
Had a vandalism claim made in February this year, although it had been repaired and all documentation send as per earlier agreed estimate, garage that finalised repairs has no received due money yet?! Been calling them at least once every week but only thing im getting is "we will escalate with our finance department" that has no direct contact number that can be called. No managers or anyone with decision making power ever available to speak to you, and obviously good luck waiting for arranged call back being made... Absolutely ridiculous customer service, ombudsman and fca informed! Reviewed on: 4th July 2022
Piotr Domalewski's avatar
Piotr Domalewski

very poor ther website is a joke it doesnt keep your records upto date.

1
every time i use there website it refuses my debit card when there is ample funds in it,i have tried my partners card which has more than ample funds in it and it refuses that also,i tried phoning and the same thing happens and because they have the first five cheapest quotes you have to go elsewhere and you finnish paying alot more. Reviewed on: 3rd July 2022
John Matthews's avatar
John Matthews

AVOID THEM!

1
SCAM!! AVOID THEM! I have signed agreement with them and after free withdraw period they decided to ask me for dvla codes, licence pictures and proof of no claim bonus. I don't see any problem to give them proof of no claim bonus, but I definitely won't give third part company so sensitive information like dvla access. Moreover, I have noticed that they do not cover me on other cars, which was one of my main criteria. If 1st central would ask me about it in the first 14 days of my cover, I would simply withdraw it with no costs. Moreover, I am wondering why company like this do not ask for so important information before sign the agreement. That would be 'red flag' for me on the very beginning. Now they have asked me to pay for policy cancellation plus extra fees. Total costs for 26 days of cover is 128 pounds!!!! That is ridiculous. This is quarter of full price!!!!!! They force you to pay them, no matter what! AVOID EVERY COST!!!!!!! Reviewed on: 29th June 2022
Bartosz Czyzewski's avatar
Bartosz Czyzewski

Scam

1
Lured me in with a good price. Had to make a small change, non risk affecting, and the price doubled. Either pay a huge admin fee or an even bigger fee to cancel. Apparently they’re “payable” and there’s nothing that can be done even when the price should never have changed. Takes ages to get through by phone. Their call centre is in South Africa and the latency is horrible so it takes 10 seconds for people on the phone to hear what you’re saying which causes painful conversations. Went back to my old insurer esure who never failed me. Reviewed on: 29th June 2022
Anonymous's avatar
Anonymous

Ridiculous

1
Attractive price but didn't expect to be left with such a sour taste. My own error, I set up a policy to start 2 days after necessary. I called within an hour to change it, only to be told that it would cost me. I asked to cancel the policy instead and have since received an email telling me that I need to pay a cancellation fee AND an arrangement fee, this is despite the '14 day cooling off period'. I've raised a complaint but don't hold much of hope in having this resolved by them. Will mostly likely be raising with the FOS Reviewed on: 28th June 2022
Laurence Radford's avatar
Laurence Radford

Scammers - keep well away

1
Would give zero. After my Son took out insurance three months in they cancelled the policy when funds were available. My son was not informed of the cancellation was stopped by Police for no insurance. The first my Son was aware. Now facing 6 points a £300 charge and loss of licence. Can't get hold of these cowboys. Will be contesting in Court and taking action against 1stCentral. They have caused massive stress on my Son and family.. please keep well away from taking out a policy with them. Solicitor has been instructed Reviewed on: 28th June 2022
Bennett 's avatar
Bennett

Scammers

1
They tried to charge me ridiculous fees for no reason and charged me loads more when I cancelled. It ended up costing me £250 to be insured for the 2 months I had the policy. Never had any problems with any other Insurers. I will definitely not ever Insure with them again. Reviewed on: 27th June 2022
Michael's avatar
Michael

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