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Review of the 1st Central, Car insurance:

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Cancelled my policy out of the blue

Sent me an email on Friday stating my policy had been cancelled due to lack of proof of address, stating they had been emailing me for months although I have no record of any email. When called they put me on hold for 1.5 hours all for the manager to give me less than 25 seconds of his time to say he was unable to help me. Blunt, rude and almost seemed to enjoy my displeasure. Said that there was a 48 hour window in which after that there was nothing they could do. I am sure they cancelled this on a Friday on purpose as they knew their call centres were shut over the weekend! And the final cherry on the top was they have charged me a £80 cancellation fee, for a cancellation I didn't even want! Joke of a situation really not much you can do but laugh - and never insure your car here. Customer service has a lot to be desired for. Reviewed on: 15th August 2022

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