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Review of the 1st Central, Car insurance:

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Terrible service and support with an accident

I have used 1st central for the past couple of years as they were cheap, but you do get what you pay for. Had an accident in June where a car crashed into the side of me. All damage to both my car and theirs clearly indicates the third party hit me, I took photos and shared with 1st central. First employee I spoke to said there was a very good chance the third party would be placed at fault (and rightly so) as images of damage clearly indicated this. They also said they would fight this case for me if needed as I had legal cover also. Weeks passed and received no update on my car getting fixed or progress with the claim. Had to chase them to find they’d assigned me to a repairs garage which didn’t serve my area and they were looking to correct this. Over a month passed before I was assigned to a repairs garage. I then received a call to say third party were now claiming injury (both people in the car at the time of the accident got out and clearly displayed that they had not been hurt at all. They also crashed into me so surely I’d be the one who was hurt if anybody). 1st central employee asked me to again recount the incident and proceeded to say that I would be placed at fault?! I challenged this and also stated I had provided a statement at the time, as well as sketches and third party had said sorry at the scene of the incident. The employee was rude and dismissive of what I was telling them, almost as if I wasn’t paying them for a service and to fight my case as promised previously by their colleague. Now over 2 months later I have been wrongly placed at fault and my car will not be repaired until October. Third party walks away with a pay out and no consequences for the fact they crashed into me. I’m also now with a new insurance provider and paying more to ensure I get a better service should I ever need it. Looking at other reviews here it’s clear that 1st central are happy to take money from their customers with false promises in return. Would NEVER use this company again and would definitely NEVER recommend them. Avoid at all costs. Reviewed on: 11th August 2022

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