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Barclays: Business Banking reviews

Name: Business Banking
Rating: 3.17 (223 reviews)

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2.79

Based on 223 reviews, last reviewed 13th Apr 2025

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

41%

13%

35%

Latest highest rating:

5

A good review is informative, honest and detailed. A good review is informative, honest and detailed. Here are a few tips for writing a review: Reviewed on: 13th April 2025

Latest lowest rating:

1

customer service is plain awful Due to continued incompetence we changed our bank from Barclays - absolutely awful bank to deal with Reviewed on: 10th April 2025

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About this product

Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Barclays business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

Barclays Business Banking reviews (223)

Review of the Barclays, Business Banking:

Long Term Relationship

We have banked with Barclays since the start of the business in the 80's. Like a marriage we have been together in good times and bad. We have stayed with them due to good service and not lethargy Reviewed on: 15th February 2016

Business account at Barclays

I am a small business owner and have transferred my account to Barclays, it was so easy . despite not having a local branch the help available online and over the telephone has been most professional, helpful, accurate and speedy. I delayed moving my account as I thought it would be so much hassle , I should have moved it earlier. Well done Barclays especially Sonya at the drop in centre at Southwick Reviewed on: 11th April 2023

Nice people ... poor products and processes

Nice people ... poor products and processes Reviewed on: 6th April 2023

The Worst Bank in the UK if not World

Barclays you cannot trust with your money. I had issues with them they completed review and certified me free from faults but still held unto my money that I need another new review to prove they can release my money to me... why not review all at once since the aim of the customer is to collect their money. Reviewed on: 11th March 2023

Cant get better

Barclays are on the ball with 7days seek help and advice , you wont find a better business bank to look after your account , 1st class all the way . Reviewed on: 9th March 2023

Outstanding service

The people at the North Street branch in Rugby, Warks. are simply the best. Always attentive to my needs. Reviewed on: 9th March 2023

Excellent CS

Excellent CUSTOMER SERVICE and Bank UI is second to none. Reviewed on: 9th March 2023

Barclays are simply not to be trusted with your money

My mum rang them to close her savings account, and have her money transferred to another bank - "Sorry, we can't transfer that much in one go, you'll have to keep ringing us up or go into a branch" (local branch closed 2 years ago). Went into another branch - "You'll have to join a queue and wait, it'll be 1.5 - 2 hours. No you can't make an appointment, we don't do that sort of thing by appointment." Went back to plan A, mum called to transfer money £15k at a time over several days. 1st call 15 mins to get through to a human, call was conveniently cut off just at the point of transferring money. 2nd call 25 mins to get through, operative had no knowledge or record of 1st call, she had to explain everything over again. Payment finally made, but she now faces several more calls exactly the same to get the rest of HER OWN money. Surely the financial regulations of this country do not allow this level of obstruction? I felt very tempted to call the police and report Barclays as scammers. Reviewed on: 15th February 2023

Outraged with Barclays

I have been a customer for almost 40 years. I have also had a business account for 17 years and always been thousands of pounds in credit. Last week they closed my business accounts because apparently I had not updated my personal details. This, however is not the case as I updated my details on the app although there were no actual changes to my details. I have no access to my own money and I am left without a business account so customers cannot pay me and I cannot pay my suppliers. How can they possibly think this is acceptable? I have phoned numerous times only to be told that a cheque will arrive in due course made out to the company. What am I meant to do with this as I have no business account to pay it into! I have applied to open an account with another bank but this takes time and I am left high and dry. This has caused me so much distress and they simply don't care. How can they be allowed to simply cut off your livelihood by keeping your hard earned cash until it suits them? Absolutely shocking behaviour Barclays and I will be sure to tell my clients not to bank with you! Disgraceful! Reviewed on: 13th February 2023

Sadly I cannot give them NO STAR

Sadly I cannot give them NO STAR. I would if I could. As a small business we have banked with them for over 10 years and today they took all our money and shut our business account down - insisting that we had been warned as we were not responding to their apparent request to confirm our address (which is still the same as it was in day 1 when we started banking with them) ! This was a huge shock and our calls for help were met with rude and unhelpful responses. We are left hanging with payment from our online hanging in the air. We have now opened a new business account with another bank. Apparently the money that was in the account is going to be sent to us by check! What a terrible way to treat your customers. Reviewed on: 10th February 2023

If you like to wait for 3 hrs and no one answers this is the bank for you

Shut all the local branches now I have to drive 6 miles park and pay and walk across town, service is awful no contact and the ring back service is a joke a random number appears and asks for all your personel details to GO through security LOL . Been on hold for 3 hrs 10 mins now will be leaving Barclays as soon as I get set up with some bank that wants my custom Reviewed on: 8th February 2023

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