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Barclays: Business Banking reviews

Name: Business Banking
Rating: 3.2 (219 reviews)

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2.76

Based on 219 reviews, last reviewed 8th Oct 2024

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

40%

14%

35%

Latest highest rating:

5

recommend 100% you will not be disappointed choosing barclays for your business Reviewed on: 18th August 2023

Latest lowest rating:

1

Constant ID reviews. Constant ID reviews are asked for. No matter how often you send the info. they dont seem to file it away or bother to read it. We have been with them... Read more Reviewed on: 8th October 2024

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About this product

Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Barclays business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

Barclays Business Banking reviews (219)

Review of the Barclays, Business Banking:

Use staff that English is their first language!!

Using the business credit card and using 2 factor authentication is pathetic but even worse is dealing with the noisy background customer service team that can hardly speak English let alone understand English. Clearly the people that decide to outsource customer service to a country that English is a second or third language NEVER have to call the call centre!! Reviewed on: 8th October 2024

Constant ID reviews.

Constant ID reviews are asked for. No matter how often you send the info. they dont seem to file it away or bother to read it. We have been with them thirty years and still they don’t know who we are. Today yet another review on. Pain of closing the count if we dont send it. Just awful awful customer relations. Reviewed on: 8th October 2024

I would give zero stars if I could.

I would give zero stars if I could. I have a small business and opened a Barclays business account. They phoned me out the blue and said they were from Know Your Customer team and asked for birth date, mother’s maiden name… I said sorry I don’t know who you are, was a bit rude and hung up. They then put a red mark against my name and account and for over a year have been demanding details about the business - making me complete forms of information, repeatedly said there’s missing details. They have frozen access to my bank account over 25 times in the last year. I’ve spent weeks worth of time talking to them to unfreeze it so I can pay people and receive income… it’s been awful. I have contract that pay in so it’s hard to switch banks. I put in a complaint and they closed that after two days without talking to me to resolve anything. Stay away from them if you are thinking of using them. This is harassment and I’ve thought of giving up on the business at times when I’ve been trying to pay things only to find my account frozen and it’s an hour wait in call centre queue to explain the issues yet again… Reviewed on: 25th September 2024

Horrible systems and service

Applied for a currency account 6 weeks ago. Was told it would take max 6 weeks before it was opened. Before then I would hear from the relevant department. Nothing has happened. I have chased this many times only to find out that they had lost my documents and had not done anything, but that they would now fast track the application. That was nearly 4 weeks ago. Nothing has happened. I will be leaving barclays after this horrible experience. I will close my business and personal account. Reviewed on: 27th May 2024

Three months to get a reply to a letter.

Dropped them after many years, after closure of all local business departments and branches. Awful communication problems, since I have problem on the phone. No email or chat, no contact form, no chatbot even! 3 months to get a reply to a letter! Reviewed on: 29th February 2024

Terrible customer service, lack of branches

Terrible customer service, lack of branches Reviewed on: 20th February 2024

Untrained staff.

Untrained staff. No branches, no attractive products Reviewed on: 15th February 2024

Closed my business account without giving a reason

I received a notice saying i got 6 weeks before my account is closed. There was no reason on the letter why the account is being closed. The account has never been overdrawn, no arrears or late payments. I called Barclays business team a few times, spent about 3 hours on the phone with them. Now, i am switching to another bank. Do not want to have an account with a bank that can close it without a reason Reviewed on: 1st December 2023

Closed accounts - they keep the money

As others have said they closed my business account and have kept the money. No one can actually explain it but it's to do with not updating information (which I did). No notice - just closure. If you are running a business under £2m turnover they have no interest (nobody on the board is responsible for small business - only Enterprise sized companies). Like others I'm in limbo with the KYC team clueless and me having no ability to accept or send money to anybody. if you have circa £10K to waste open an account. if not don't go near them - they have no interest in small companies any more. And given they have shut both local branches there's little point in using them over the newer more agile on-line banks. Reviewed on: 21st November 2023

Closed my business account and left me with no access to my money to pay my team

Barclays Business has left me thoroughly dissatisfied. A warning about potential restrictions prompted me to contact them, only to find no outstanding requests. Attempts to access my account were met with confusion and unhelpful transfers between representatives, some even hanging up. The removal of my account during an attempt to add a team member compounded the issue. Despite filing a complaint, the resolution was unsatisfactory, and subsequent calls only added to the frustration. The KYC team(know your customers) have no clue and the complaints team don't care. Once I regain access to my funds, I'll be seeking an alternative banking solution. One star is one too many. Reviewed on: 13th November 2023

Do not use this bank

After having 2 business accounts with Barclays for over 40 years I now can longer tolerate their appalling customer service. Due to a change in staff I needed to update my signing mandates. After a year of filling out forms, telephone calls and e-mails they still have not accepted my information. I have no idea what they are doing with the information I send them, but they are not logging it and every time i chase this they I get the same response and yet another form to sign and send back. The final straw is now they have actually suspended access to one of my accounts. I am making immediate arrangements to change. Reviewed on: 31st October 2023

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