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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1865 reviews)

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4.66

Based on 1,864 reviews, last reviewed 28th Jan 2025

70% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

You do know your customers Your staff are fab. Just in wood street to get my accounts updated and witness your staff helping a deaf customer, such a good way they had with each ... Read more Reviewed on: 28th January 2025

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Latest lowest rating:

1

Atrocious customer service I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Societ... Read more Reviewed on: 28th October 2024

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1865)

Review of the Bath Building Society, Savings:

Promoting Mutuals By Better Rates

The saving rates need to be much better so people can see the value of a mutual organisation Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, thank you for your feedback. We are always reviewing our rates in line with the Bank of England Base Rate, and always try to offer the best we can. Sam Dorrington, Branches Manager Response date: 22nd October 2024

Came into Wood Street branch to open an account - Tr...

Came into Wood Street branch to open an account - Tracey was very friendly and efficient. Reviewed on: 20th January 2025

Reply from Bath Building Society Thank you very much for the feedback , I will be sure to pass it onto Tracey who will be over the moon to have made such a lasting impression. Sam Dorrington, Branches Manager Response date: 21st January 2025

An Exemplar - Rokas

Spent some time on a call today when Rokas who I found to be particularly helpful and good spirited. He displayed a genuine sense of interest and pride which in such form could be an example of what good looks like. Reviewed on: 17th January 2025

Reply from Bath Building Society Thank you very much for the feedback , I will be sure to pass it onto Rokas who will be very grateful to have made such a lasting impression. Sam Dorrington, Branches Manager Response date: 21st January 2025

Friendly Oldfield Park Branch

I regularly use Oldfield Park Branch and they’re always so helpful and I consider them as my friends. Not only do they help with my accounts they go above and beyond to help with any other queries I have, it’s always a pleasure to call in and see Gemma, Rachel and Lisa. Reviewed on: 17th January 2025

Reply from Bath Building Society Thank you very much for the positive feedback. I will be sure to pass it onto the team down in Moorland Road who will be more than happy to receive such positive feedback. Sam Dorrington, Branches Manager Response date: 21st January 2025

Very polite, helpful staff at Wood Street Branch.

Very polite, helpful staff at Wood Street Branch. Wide range of products available. Very good interest rates. Accounts are available to customers in Yorkshire! Reviewed on: 17th January 2025

Reply from Bath Building Society Thank you so much for your feedback. I will pass on the kind words to the team at Wood Street! Sam Dorrington, Branches Manager Response date: 17th January 2025

Came into Wood Street branch to open an account.

Came into Wood Street branch to open an account. Really friendly atmosphere and friendly staff - Jane helped me complete the application. The place felt homely to walk in. Reviewed on: 15th January 2025

Reply from Bath Building Society Thank you very much for the feedback! I will be sure to pass it onto Jane who will be happy to know she left such a lasting impression! Sam Dorrington, Branches Manager Response date: 17th January 2025

Lisa was very helpful in Oldfield Park today.

Lisa was very helpful in Oldfield Park today. Reviewed on: 13th January 2025

Reply from Bath Building Society Thank you very much for the feedback! I will be sure to pass it onto Lisa who will be over the moon! Sam Dorrington, Branches Manager Response date: 17th January 2025

Popped into Wood Street branch today - as I regularl...

Popped into Wood Street branch today - as I regularly do! Always a breath of fresh air to speak to Tracey and Jane, who always brightens up my day. Nothing is ever too much trouble and their helpful and cheery attitude always makes me smile. Keep up the good work ladies! Reviewed on: 9th January 2025

Reply from Bath Building Society Thank you very much for the feedback. I will make sure to pass the feedback onto Jane and Tracey, who will be over the moon to hear what great impacts they're having! Sam Dorrington, Branches Manager Response date: 10th January 2025

Great Customer Service

I needed to establish my credentials as Attorney for an account holder who is seriously ill in hospital. Kelsey lead me through the various stages of the process in a friendly, knowledgeable and efficient manner, taking in to account the security involved. She responded to each email promptly and told me what to expect next. She made the process straightforward which made my situation easier than I'd expected. Thanks very much. Reviewed on: 7th January 2025

Reply from Bath Building Society Thank you very much for the feedback. I will pass this onto Kelsey who will be thrilled that she left such a lasting impression and made the entire process as smooth as possible. Sam Dorrington, Branches Manager Response date: 8th January 2025

Welcoming experience

Spoke to kelsey over the holiday period, she was very warming, friendly and helpful in regards to all of my requests, a credit to the company. Reviewed on: 3rd January 2025

Reply from Bath Building Society Thank you very much for the feedback. I will pass this onto Kelsey who will be thrilled that she left such a lasting impression. Sam Dorrington, Branches Manager Response date: 8th January 2025

Very helpful staff.

Very helpful staff, - in person, on line or by phone - who make sure you understand and receive all relevant information. Reviewed on: 27th December 2024

Reply from Bath Building Society Thank you very much for the feedback, I will pass on the kind words to the savings team, and we will continue to do our best! Sam Dorrington, Branches Manager Response date: 30th December 2024

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