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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2032 reviews)

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4.69

Based on 2,032 reviews, last reviewed 2nd Jun 2025

55% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Great Customer Service I needed some help with an online account and was really pleased with the service given by Chris. Very patient with a calm manner that made the proce... Read more Reviewed on: 2nd June 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2032)

Review of the Bath Building Society, Savings:

Good Service

I'm a new customer and so far it's been great. Would have been useful to know how to transfer money out when you're unable to do it on the online portal (having to re-register after such a short time was a bit of a pain also but can't be helped if the platform was moved to a different one) but Harry on chat was brilliant and the transfer was sorted very quickly. Reviewed on: 11th October 2023

Reply from Bath Building Society Thank you so much for your feedback and your understanding regarding the new Bath Online. I will pass this back to Harry and the team. Charlotte Tillen, Savings Support Manager Response date: 18th October 2023

Katie was very helpful and direct

Katie was very helpful, direct and offered a solution to my problem very quickly. Issue was solved m. Reviewed on: 30th April 2025

Reply from Bath Building Society Hi Sephy Thank you for sharing your experience! We're thrilled to hear that Katie was able to assist you efficiently and directly, providing a quick solution to your problem. Chris Burns - Customer Service Officer Response date: 5th May 2025

In branch service review

Being able to visit a branch, get excellent service from very helpful staff and not being forced to do everything online. Very satisfied overall. Reviewed on: 28th April 2025

thank you, timely response as usual

thank you, timely response as usual Reviewed on: 24th April 2025

Reply from Bath Building Society Hi Anthony, We appreciate your kind words! It's wonderful to hear that our timely responses continue to meet your expectations. Chris Burns - Customer Service Officer Response date: 5th May 2025

The use of the primary email address with which to w...

The use of the primary email address with which to withdraw funds is a great idea and works really well. Reviewed on: 24th April 2025

Reply from Bath Building Society Hi Adam, Thank you for your feedback! We're glad to hear our solution to your issue is working well for you. We always aim to implement ideas that enhance our customers' experience!! Chris Burns - Customer Service Officer Response date: 5th May 2025

In branch service review

Not only very efficient staff team but also very efficient and very helpful. Both my wife and I have accounts with BBS and this review is for both of use. Reviewed on: 17th April 2025

In branch service review

The staff members are always welcoming, friendly and efficient. I don't know how my experience could be improved. Reviewed on: 17th April 2025

I received a quick response to my request

I received a quick response to my request Reviewed on: 17th April 2025

Reply from Bath Building Society Hi Louise Thank you for your feedback! We're pleased to hear that your request was handled promptly. We aim to provide quick and efficient service to all our customers. Chris Burns - Customer Service Officer Response date: 5th May 2025

In branch service review

Friendly and Helpful Staff. An excellent face to face service. Reviewed on: 14th April 2025

Very efficient and helpful.

Very efficient and helpful. I got the answer I needed and was able to proceed with my application. Reviewed on: 10th April 2025

Reply from Bath Building Society Hi Kerrie, Thank you for your message! We're delighted to hear that you found our service efficient and helpful. It's great to know that you received the answer you needed and could proceed with your application smoothly. Chris Burns - Customer Service Officer Response date: 5th May 2025

In branch service review

The fact that it is a Building Society/local branch. Friendly and helpful service. Reviewed on: 10th April 2025

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Bath Building Society: Savings reviews

55% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Bath Building Society Savings reviews (2032)

Good Service

Katie was very helpful and direct

In branch service review

thank you, timely response as usual

The use of the primary email address with which to w...

In branch service review

In branch service review

I received a quick response to my request

In branch service review

Very efficient and helpful.

In branch service review

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