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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (1972 reviews)

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4.66

Based on 1,972 reviews, last reviewed 13th Mar 2025

15% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

Simple and quick to open new counts Came into Wood Street to open a fixed rate ISA. It was a very simple process and Rachelle was very friendly and helpful. Will now look into opening ot... Read more Reviewed on: 13th March 2025

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Latest lowest rating:

1

Can’t log in. Can’t log in. Have been sent unique ID and changed password. Still no joy. Reviewed on: 7th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1972)

Review of the Bath Building Society, Savings:

Modest in Size. Big in Heart.

I have been a member for many years. Always a joy to deal with. For family reasons I no longer live in Bath, and actually miss having opportunities to pop into the branch. But the on-line service is excellent with real - named - people at the other end! Reviewed on: 4th April 2023

Reply from Bath Building Society Hi Alan, thank you for your feedback, we'll pass it on to the Branch team. Glad to hear you like the online service too. Many thanks, Jo Gillow, Communications Manager. Response date: 5th April 2023

Simple and quick to open new counts

Came into Wood Street to open a fixed rate ISA. It was a very simple process and Rachelle was very friendly and helpful. Will now look into opening other accounts. Reviewed on: 13th March 2025

Help you get the most from your savings.

Always helpful and a very good company to deal with when considering how best to get the most from your savings. Reviewed on: 12th March 2025

Reply from Bath Building Society Hi Robert, Thank you for your message! We're pleased to hear that you find our team helpful and our company a good choice for maximising your savings. We appreciate your support and look forward to continuing to assist you with your financial goals. Chris Burns - Customer Service Officer Response date: 14th March 2025

Excellent all round Society

Interest rates are excellent. Web site straight forward and easy to use. Very helpful face to face. Regular opportunities to get involved with feedback. Reviewed on: 12th March 2025

Reply from Bath Building Society Hi Roderick, Thank you for your wonderful feedback! We're thrilled to hear that you find our interest rates excellent and our website user-friendly. It's also great to know that our face-to-face interactions have been helpful for you. We truly value your participation in our feedback opportunities, as it helps us continually improve our services. Chris Burns - Customer Service Officer Response date: 14th March 2025

Very helpful staff and great interest rates

Very helpful staff and great interest rates Reviewed on: 11th March 2025

Reply from Bath Building Society Thank you for your feedback! We're delighted to hear that you find our staff very helpful and our interest rates great. Your satisfaction is very important to us, and we're pleased to know that our services meet your expectations. Chris Burns - Customer Service Officer Response date: 14th March 2025

Welcoming staff and email information is easy to und...

Welcoming staff and email information is easy to understand Reviewed on: 10th March 2025

Reply from Bath Building Society Thank you for your message! We're pleased to hear that you find our staff welcoming and our email correspondence easy to understand. Ensuring clear communication and a friendly atmosphere is very important to us. Your positive comments are greatly appreciated, and we look forward to continuing to provide you with excellent service. Chris Burns - Customer Service Officer Response date: 14th March 2025

Honest review.

Always a friendly atmosphere, good service and interest rates. Reviewed on: 10th March 2025

Reply from Bath Building Society Thank you for your honest review! We're glad to hear that you consistently experience a friendly atmosphere, good service, and favourable interest rates with us! Your feedback is very important and helps us maintain the high standards we strive for. Chris Burns - Customer Service Officer Response date: 14th March 2025

Bath Building Society,

Found it easy to open account online and easy to manage. As a Bathonian I feel proud to invest in a local Building society Reviewed on: 10th March 2025

Reply from Bath Building Society Thank you for your feedback! We're delighted to hear that you found it easy to open and manage your account online. It's wonderful to know that you feel proud to invest in your local building society. Your support means a lot to us, and we're committed to providing you with excellent service!! Chris Burns - Customer Service Officer Response date: 14th March 2025

Bath Building Society

OK online. Closed the nearest agency which was in the Cotswolds. Reviewed on: 10th March 2025

Reply from Bath Building Society HI John, Thank you for your feedback. We're glad to hear that you find our online services satisfactory. We understand that the closure of one our branches may have been inconvenient, and we appreciate your understanding. Please let us know if there is anything more we can do to help you. Your feedback is very important to us! Chris Burns - Customer Service Officer Response date: 10th March 2025

Good Interest Rates

There are good and various accounts to suit everyone. Reviewed on: 10th March 2025

Reply from Bath Building Society Hi Phil, Thank you for your kind words! We're glad to hear that you find our interest rates to be competitive and that our accounts offer a lot of variety. We strive to offer options that meet the diverse needs of our customers! Chris Burns - Customer Service Officer Response date: 10th March 2025

Very helpful, great interest rate especially for the...

Very helpful, great interest rate especially for the 16-25 regular saver; had one problem when they rebuilt the online banking platform where I couldn't log on to the new website, but everyone with whom I interacted was friendly and sought to help as best as possible. While the new platform was buggy for a while, I could still use in branch services to access my money, and, after a while, my issues were sorted out. If I have one complaint, it is that their chatbot on their website is rubbish, and you need to jump through a few hoops to interact with a real person, and it keeps answering questions which you didn't ask. Overall excellent, though, and have recommended to one of my colleagues! Reviewed on: 10th March 2025

Reply from Bath Building Society Thank you for your detailed feedback! We're pleased to hear that you find our interest rates, especially for the 16-25 regular saver, to be great and that our team has been friendly and helpful. I do apologise for the initial issues you experienced with the our website and appreciate your patience. I am also sorry to hear about your experience with our chatbot service too. We will continue to improve this service and your feedback really helps us to achieve this! Chris Burns - Customer Service Officer Response date: 10th March 2025

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