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Nationwide: FlexAccount reviews

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4.63

Based on 1,111 reviews, last reviewed 20th Aug 2026

81% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

74%

15%

Latest highest rating:

5

They are great as they have a high street presence w... They are great as they have a high street presence which reflects in their commitment to customers unlike many other banks and financial institutions ... Read more Reviewed on: 20th August 2026

Latest lowest rating:

1

Executor account hell with NBS Used Flex account as executor account to distribute estate according to Will. However Nationwide force you to drip feed small payments over days, addi... Read more Reviewed on: 26th May 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1111)

Happy, but account benefits have reduced

Selected Nationwide 8 years ago and generally very happy. Only disappointments are that the debit card account has slowly and seruptitiously cut its benefits. It used to offer free overseas withdrawals and transactions, now these cost and are quite uncompetitive. Also, lack of local branch and inability to transact through local post offices let the bank down. Reviewed on: 21st January 2019

Quick and easy to get

I applied for a flexiaccount online and had a account up and running with my bank card arriving in the post within 5 days. I have already recommended my mum who has also now opened a new account Reviewed on: 13th January 2019

Amazing

Never had a problem, people in the branches are lovely, and the app is one of the best out there Reviewed on: 13th January 2019

Consistent excellence

I have held a flexaccount for over 30 years and it has always been excellent for staying up to date with the services offered with a clear focus on accountability to its customers By the way, it's a building society Reviewed on: 13th January 2019

Excellent customer service, good products, great app

Mobile banking is easy and clear with the app. Customer service has always been really responsive and on the ball (unlike many other banks). Products offered are good. Reviewed on: 13th January 2019

Perfect account

Very helpful and n pressure when opening account. Good rates and accessible branch Reviewed on: 13th January 2019

great service

great service always very friendly and helpful Reviewed on: 13th January 2019

It does what it says on the tin!

I have been with Nationwide for several years now and have never had any problems. I bank online and they are prompt in emailing with any changes in the pipeline. I have 3 accounts with them. A flex account, an E- Isa and an Invest Direct account. This last account is vital to me as I live in remotest Devon and this account enables me to pay any cheques I receive directly into my account via the postal service - they even provide pre-paid envelopes. Reviewed on: 13th January 2019

Easy banking

Free europeon travel insurance and easy to use app Reviewed on: 12th January 2019

Easy, accessible

Nationwide are great - easy to use, helpful, convenient. Reviewed on: 12th January 2019

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