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Nationwide: FlexAccount reviews

View other Nationwide products
4.61
Based on 1,109 reviews, last reviewed 13th Jun 2026
8% increase in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
73%
See only 4 star reviews
15%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
7%

Latest highest rating:

5

Never had any problems. Never had any problems. Staff always courteous and helpful. £100 annual fair share payment welcom. Reviewed on: 13th June 2026
Keiran P's avatar
Keiran P

Latest lowest rating:

1

Executor account hell with NBS Used Flex account as executor account to distribute estate according to Will. However Nationwide force you to drip feed small payments over days, addi... Read more Reviewed on: 26th May 2026
Colleen's avatar
Colleen
Read all reviews Write a review

About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1109)

Flexable

5
The app is so easy to use, I can see my account instantly and see what has gone in and come out, I love the impulse saver too Reviewed on: 11th July 2017
Ali Fanstone's avatar
Ali Fanstone

Flex magic

5
Been a customer for years simple to use and great rewards Reviewed on: 1st July 2017
Simon Cook's avatar
Simon Cook

Arbitrary withdrawal of overdraft

1
Despite an agreed overdraft repayment schedule, when funds from another source were introduced into the account for a separate purpose, Nationwide took what was owed on the overdraft leaving me £2000 short to repay an endowment. Reviewed on: 29th June 2017
Martyn Meadows's avatar
Martyn Meadows

Excellent customer service

5
Always happy to help and nice on the phone Reviewed on: 22nd June 2017
Bartosz Talaska's avatar
Bartosz Talaska

Great service, terms and flexibility

5
I've found Nationwide has the best overall service from all the banks and building societys. Their financial products save me money and give me the feeling of stability. Reviewed on: 11th June 2017
Clare Ollif's avatar
Clare Ollif

Not as user friendly as they would have you believe

1
Nationwide offered me an online loan some time ago, then after a couple of years, simply withdrew it without any notice and expected me to pay it all back instantly. When I couldn't, they froze my account and removed it from my online accounts, so i can't even see how much I owe them now!!! Beware, they are just another greedy money-grabbing bank by another name. Reviewed on: 11th June 2017
Anonymous's avatar
Anonymous

Not as user friendly as they would have you believe

1
Nationwide offered me an online loan some time ago, then after a couple of years, simply withdrew it without any notice and expected me to pay it all back instantly. When I couldn't, they froze my account and removed it from my online accounts, so i can't even see how much I owe them now!!! Beware, they are just another greedy money-grabbing bank by another name. Reviewed on: 11th June 2017
Anonymous's avatar
Anonymous

Worst bank ever

1
No fault of my own when I kept going overdrawn but I have to give credit to the person I spoke to who was very professional and returned all my charges going back from September 2016 to March 2017 and then the nightmare really begun. Nationwide returned 50.00 back to my account and then took it straight back out again . Then £100 in, another error so 50 out and didn't have the audacity to notify me. This kept happening to the point I switched to another account with Nationwide thinking fresh start, but no, more money in then out again. This as happened three time in the last three months, the latest 9 June 2017. My account is such a mess can't bare to read my statements. Poor service and staff who would probably struggle working a shop til. I will be closing my account ASAP and then the nightmare will be over. Reviewed on: 10th June 2017
Anita Tonkinson's avatar
Anita Tonkinson

Always reliable

5
Always reliable and helpful when you have an issue Reviewed on: 9th June 2017
James Travis's avatar
James Travis

Great all round Current Account

4
Initially attracted by the 5% interest rates on this account, but have stayed with them for good customer service, and other quality products. Reviewed on: 9th June 2017
Jon Whittle's avatar
Jon Whittle

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