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Nationwide: FlexAccount reviews

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4.61

Based on 1,109 reviews, last reviewed 13th Jun 2026

8% increase in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

73%

15%

Latest highest rating:

5

Never had any problems. Never had any problems. Staff always courteous and helpful. £100 annual fair share payment welcom. Reviewed on: 13th June 2026

Latest lowest rating:

1

Executor account hell with NBS Used Flex account as executor account to distribute estate according to Will. However Nationwide force you to drip feed small payments over days, addi... Read more Reviewed on: 26th May 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1109)

Incompetent and costly

I will be leaving the nationwide as soon as is practically possible. There is zero service from this company any more. They simply want to sell you something even during the course of a complaint. Its obvious their staff are being driven to do nothing but sell. A mortgage application takes two hours on the phone simply because they are trying to get information with which to sell you other products. Reviewed on: 2nd August 2016

Very close to leaving

Overdraft charges are ridiculous and I feel like I've been grossly overcharged and misinformed at point of sale. I have been fortunate enough to receive a refund recently but still do not think this is enough. Would like to close my accounts with them as soon as possible Reviewed on: 3rd July 2016

Friendy helpful staff always smiling

I have to comment on the brilliant staff in my local branch of Nationwide, They are always smiling and helpful. They always brighten my day and I believe are some of the most friendly people on the high street. Well done Nationwide on treating your staff well as their positive attitude towards their job is always on display. Reviewed on: 29th June 2016

Brilliant help when needed

I have a little card reader that I keep in my bag so I can securely log onto my account when I need to. Once logged on there is a direct message facility. I go abroad often and all I need to do is send them a quick message to let them know what country I'll be using my card in. I've also told them about changes in this way. They answer fully and quickly and it so convenient not having to wait for ages on a phone. Reviewed on: 29th June 2016

Always been happy

Great current account, and I make use of the European travel insurance a lot. Reviewed on: 26th June 2016

Outstanding service

Rang for my contactless card, sorted in 2 minutes and sent within 3 days! Reviewed on: 22nd June 2016

Flexible and affordable banking

Easily swapped to Nationwide Flexaccount. Everything was swapped over, and all DD moved across. The account is great with breakdown insurance, travel insurance and mobile insurance all combined for a very low cost Reviewed on: 22nd June 2016

Extremely easy to use and maintain

I have had a flexaccount with nationwide for 2 years now and I have never ever had any issues or complications with my account. My app allows me to easily keep an eye on my account and daily transactions. Reviewed on: 22nd June 2016

EXCELLENT CUSTOMER SERVICE

They have been the best bank I have ever dealt with by far. I have had several weird things occur to my bank accounts and they have been so professional and helpful at all times, no matter who I have spoken with. I simply cannot fault them and totally hand on heart recommend them to anyone. SWITCH ACCOUNTS TODAY!!!! JUST DO IT!!!!!! Reviewed on: 22nd June 2016

Best bank

Absolutely brilliant bank with great cutsomer service Reviewed on: 20th June 2016

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