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Nationwide: FlexAccount reviews

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4.49

Based on 1,066 reviews, last reviewed 31st Mar 2026

11700% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

72%

15%

Latest highest rating:

5

Most caring bank about customers. Most caring bank about customers. Reviewed on: 31st March 2026

Latest lowest rating:

1

The worst banking ever don’t do it The Nationwide is the worst banking ever. Don’t get fooled they’re nice because they give out free money! They have a problem with their banking app. ... Read more Reviewed on: 27th February 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1066)

Their branch network is a big plus point

Nationwide continue to have many branches and remain committed to them. Their products are competitive and their online accounts are easy to use but secure. They used to try upselling a lot but this seems to have declined which is good. The Flexaccount product has met our needs for many years and is free to use. Reviewed on: 25th March 2026

Honest, upfront & to value their...customers

Refreshingly honest, upfront and seem to value their customers. Great interest too. They keep things simple. Reviewed on: 25th March 2026

Convenient online banking.

Convenient online banking. Complaints system rather opaque Reviewed on: 25th March 2026

Being a mutual has been rewarding

Being a mutual has been rewarding Reviewed on: 25th March 2026

Had Flexaccount for more than 20 years.

Had Flexaccount for more than 20 years. Never had a single problem with it. Reviewed on: 25th March 2026

Best Bank I have ever dealt with.

I have only had my Nationwide accounts for about 1 year and they are the most helpful bank i have ever had. I can pop into my local for any problem or advice. Take out money easy over the counter. Great help with investment account set up. Reviewed on: 25th March 2026

Reliable bank with less service than an internet bank.

Have banked with Nationwide for decades without any issues. Two criticisms: They do not participate in the scheme which allows cash/cheque payments to be made into the Post Office as supported by other banks which is important to me as my nearest Branch is a 60 mile round trip away. Also, Nationwide is impossible to contact by phone and the FAQ/chatbot is completely useless. When a human operator is reached they invariably to tell you to call another seemingly unmanned number, say they have no visibility of my account details or advise me to visit a local Branch. The staff at Branches cannot help with anything as they are just there to sell product. I summary generally a reliable bank with systems that work well but customer service when there are problems is dire. Reviewed on: 25th March 2026

Simple to use and reliable.

FlexAccount is simple to use and reliable. The banking app works well but it used to show you a breakdown of categories of spends which was helpful. Reviewed on: 25th March 2026

I would have given it 5 stars but they used to have...

I would have given it 5 stars but they used to have massaging now this has gone and all queries now you ring join a queue and answer security questions and hopefully someone will answer your questions Reviewed on: 24th March 2026

Tha bank has branches and has a very good customer s...

Tha bank has branches and has a very good customer service Reviewed on: 24th March 2026

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