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Nationwide: FlexAccount reviews

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4.61

Based on 1,111 reviews, last reviewed 20th Aug 2026

81% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

74%

15%

Latest highest rating:

5

They are great as they have a high street presence w... They are great as they have a high street presence which reflects in their commitment to customers unlike many other banks and financial institutions ... Read more Reviewed on: 20th August 2026

Latest lowest rating:

1

Executor account hell with NBS Used Flex account as executor account to distribute estate according to Will. However Nationwide force you to drip feed small payments over days, addi... Read more Reviewed on: 26th May 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1111)

Good service and a great App that works well

I use the APP mostly and it’s easy to see my account . I have visited the branch and found staff there polite and very helpful. It’s helpful to have a branch that you can go into and speak to people on a personal level. They are easy to deal with and don’t make you feel rushed. Reviewed on: 16th April 2026

Customer Services

My experience with Nationwide has been consistently positive. Their online banking is straightforward to use, and whenever I’ve needed help, customer service has been kind and patient. It makes everyday banking feel simple and stress-free. Reviewed on: 16th April 2026

really cares about customers

not just empty promises, they provide benefits to customers even when customers were not aware of it or seeking it. Reviewed on: 16th April 2026

Had this account years and will continue to do so.

Had this account years and will continue to do so. The costumer service is very good. I was in hospital once and was late with a payment . Nationwide cancelled the interest. I also like the fairer scheme and enjoy getting a bonus most years. Reviewed on: 16th April 2026

Customer service always happy to help

Customer service always happy to help Reviewed on: 15th April 2026

Most caring bank about customers.

Most caring bank about customers. Reviewed on: 31st March 2026

Recently changed from Nat West because of local bran...

Recently changed from Nat West because of local branch closure and found Nation Wide to extremely helpful providing an excellent service. Reviewed on: 28th March 2026

Have been happy with the On Line App, but suddenly a...

Have been happy with the On Line App, but suddenly all has been changed. I don't like it, think it is not as easy to use and unable to read my statement up to and including current date. Why change what was easy to understand and working?May need to change Banks. Reviewed on: 27th March 2026

Nationwide Bank cares about its c

Nationwide Bank cares about its c Reviewed on: 26th March 2026

Nationwide Give Back

I honestly believe that Nationwide is one of the only banks that really value their members and do what they can to help and support their account holders. They give back and that is unusual to say the least! Reviewed on: 26th March 2026

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