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Nationwide: FlexAccount reviews

Name: Nationwide FlexAccount
Brand: Nationwide
Rating: 2.54 (196 reviews)

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4.43

Based on 928 reviews, last reviewed 13th Jun 2025

18% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

71%

16%

Latest highest rating:

5

Just the best bank for service I have banked with Nationwide since the 1980s. They have always provided excellent service - online and in branch Reviewed on: 13th June 2025

Latest lowest rating:

2

While Nationwide's Fairer Share bonuses are apprecia... While Nationwide's Fairer Share bonuses are appreciated, their interest rates on currents accounts are comparatively and sometimes extremely poor, and... Read more Reviewed on: 12th June 2025

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Nationwide FlexAccount reviews (928)

overall very good

i had to get this account becasue it was the only way my emolyer would pay me. i was unsure about the set up but after some in depth explaining it was all very clear to me about how to use internet banking and etc. i was given the choice of cards depending on what i wanted to due which i found very helpful overall. i would reconmend this product to anyone who is considering getting an account. with this card i recieved a card which gave me and a friend 25% off all vue cinemas for a year (which is a bonus). this card also has contactless payment system for upto 20 pounds. now go forth and experience a great debit card Reviewed on: 29th April 2015

its very good and the customer service is second to none

i love nationwide they dont charge you loads if you ever go overdrawn in fact on a few occasions i have received refunds. i cant fault them at all Reviewed on: 28th April 2015

Simple and easy

Even the process of switching to a nationwide flex account was easy and simple, their online banking options are especially effective at keeping an eye on my account. Reviewed on: 28th April 2015

Very positive and very easy to talk with staff.

Nationwide have been offering a 5% interest rate for new customers and this attracted me to join. Now the year has ended the rate has gone down to 0.5%, so I have left. However, in terms of service this bank was very good, it was only the rates that made leave not the service. Reviewed on: 28th April 2015

Overall a good banking option with some excellent elements and some poor ones.

In general, Nationwide Flex is a good banking option. On the positive side, they offer 24 hour assistance via social media. On the negative side, they have ridiculous charges when requesting a cheque. Reviewed on: 28th April 2015

Excellent customer service

I was immediately contacted by Nationwide when there was some suspicious activity on my account. They send you a text and ask you to call and then go through the transaction they are suspicious account. I actually did not recognise the transaction they were referring to so my card was stopped and a new one issued immediately. This stopped my account from potentially being drained of my money. Reviewed on: 23rd April 2015

Easy and straight forward bank account.

Held my current account here now for over 5 years, never any problems, staff always friendly and helpful in branch. Easy to set up online banking and I use the app on my iphone daily. Means I can keep track of our money in the account. Reviewed on: 22nd April 2015

would recemmend

great interest rates with friendly staff Reviewed on: 22nd April 2015

Really help staff if you need them

Nationwide are great to deal with as all staff are extremely friendly and helpful. You get good rates with all products. I would fully recommend them to anyone. Reviewed on: 24th March 2015

Still a building society, so no shareholders just well looked after customers

I have banked (and held a credit card and mortgage) with Nationwide since the mid 1990s. They could have become a bank like so many others did but instead have stayed as a building society. I probably trust them more than any other brand I interact with regularly. I trust them because they do business with their customers with integrity and intelligence. They have never been named in any banking scandals, mishaps or mis-selling and in that respect I am pretty sure they stand alone in the banking industry. On top of that their terms are fair and sustainable. They don't attract news customers in with gimmicks but offer straight forward advice, market leading value for money on their mortgages and they keep their customers happy with excellent service. If only there were a few more financial institutions like the Nationwide. Reviewed on: 5th February 2015

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