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Nationwide: FlexAccount reviews

Name: Nationwide FlexAccount
Brand: Nationwide
Rating: 2.54 (196 reviews)

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4.43

Based on 928 reviews, last reviewed 13th Jun 2025

18% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

71%

16%

Latest highest rating:

5

Just the best bank for service I have banked with Nationwide since the 1980s. They have always provided excellent service - online and in branch Reviewed on: 13th June 2025

Latest lowest rating:

2

While Nationwide's Fairer Share bonuses are apprecia... While Nationwide's Fairer Share bonuses are appreciated, their interest rates on currents accounts are comparatively and sometimes extremely poor, and... Read more Reviewed on: 12th June 2025

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Nationwide FlexAccount reviews (928)

good

easy account to run on a daily basis. Branch staff are always helpful and friendly and you can always be seen immediately if you have a problem Reviewed on: 27th August 2015

Good customer service

Easy account to set up and deal with both online and in branch Reviewed on: 26th August 2015

Another handy mobile app!

Newly discovered mobile banking apps and Nationwide's does the job. Easy to authenticate and use on a day-to-day basis to check finance, make transfers and pay contacts. Reviewed on: 25th August 2015

Nice to speak to a person who understand

Having ignored my Nationwide Debit & Credit Card Accounts for a few years I needed to call up and either cancel or reactivate them. I was pleasantly surprised to find myself talking to a UK based call centre who understood everything I wanted to do, made it happen simply and effectively without trying to sell me other products that I didn't want at the same time. Reviewed on: 25th August 2015

Great customer service

Opening an account with nationwide is so easy you can even do it online these days.When I incurred charges a couple of money's ago the friendly customer service cleared them for me due to the fact I was been charged for such a small amount overdrawn however if you do go overdrawn there is no way normally to avoid charges unlike Lloyds tsb who give you till 3pm on the day of going over to top up you account and not get charged. Reviewed on: 15th August 2015

Easy to use, with clear regular statements

Flexaccount is easy to use and takes care of your daytoday finance. Bill payments and standing orders are easy to set up. If you like to discuss yr business with A PERSON there are high street branches which offer a friendly and helpful service Reviewed on: 10th August 2015

Excellent customer service

I've been a customer of nationwide for about 15 years with a basic account then upgraded to this flex account. I've had no problems, can access my money in plenty of ways, use mobile and Internet banking then there's a brilliant app which I have on my phone and tablet. Staff in the branch are helpful and friendly and go out of their way to help. Highly recommended Reviewed on: 9th August 2015

Does what it says on the tin.

The internet banking is easy to use, does everything that you want a current account to do. Reviewed on: 7th May 2015

I HAVE EXPERIENCED GREAT SERVICE FROM THEM SPEAKING WITH THEM PHONE BANKING

I NEEDED TO CHANGE DETAILS AND SET UP PAYMENTS ON THE ACCOUNT WAS HAVING TROUBLE ONLINE DUE TO MY INTERNET SIGNAL PHONED THEM UP TO SORT IT OVER THE PHONE AND IT WAS DONE VERY SIMPLY AND SWIFTLY MAKING SURE THEY FIRST SPOKE TO THE PERSON IN CHARGE OF THE ACCOUNT SO THAT IT WAS NOT A FRAUD ACT BY SOMEONE ELSE WHICH IS REASSURING. THANK YOU NATIONWIDE FOR GOOD ACCUSTOM AND HOPE FOR MANY LONG YEARS OF BANKING RELATIONSHIP. Reviewed on: 7th May 2015

Consistently good customer service in branch and online.

Praise where praise is due...Nationwide have never let me down in 12 years as a FlexAccount customer. Their online banking is excellent, reliable and user friendly. All branch and phone contact has also been to a high standard. They make the customer feel valued. Reviewed on: 29th April 2015

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