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Nationwide: FlexAccount reviews

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4.41

Based on 933 reviews, last reviewed 12th Oct 2025

91% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

71%

16%

Latest highest rating:

5

Great experience with nationwide, plenty of branches... Great experience with nationwide, plenty of branches and good service. Reviewed on: 12th September 2025

Latest lowest rating:

1

RACIAL PROFILING AT THE NATIONWIDE BARKING BRANCH! As a middle-aged Black professional who had worked in senior corporate administration in some of the biggest companies in the UK, I have experienced m... Read more Reviewed on: 12th October 2025

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (933)

They have kept me loyal

I applied for an account with Nationwide about 12 years ago in the first place and the process was made very simple. I filled out a form and sent it off and then a week or so later my confirmation letter and bank card arrived. I like that the account comes with a debit card meaning I don't have to carry much cash around and I like that I can access my account online any time I want. They have added a card reader to the account so that you have added security online but you can still log in with your usual details, if you then ask to pay money to somewhere new you will be asked to use the reader preventing fraud. I am very happy with the account and have put my children's money in an account there too. Reviewed on: 29th August 2015

great account

helpful staff and easy to use account. i have banked with nationwide for 10 years and never considered changing Reviewed on: 28th August 2015

Nice and easy

Easy account to operate and the staff are nice. You can be seen quickly if there is a problem Reviewed on: 28th August 2015

Great current account

I have had a nationwide account for many years and have always been impressed with the service. I have had to contact customer services twice recently - once after losing my card, and once after a company charged me twice for a purchase - and I have been pleasantly surprised both times by the customer service provided. I have rung expecting to be on hold for ages waiting to talk to someone but both times have got through relatively quickly and the advisors I have spoken to have been friendly and efficient. Reviewed on: 28th August 2015

Highly recommended

I would recommend this highly. Great customer service. Never had any problems with them. Reviewed on: 27th August 2015

good

easy account to run on a daily basis. Branch staff are always helpful and friendly and you can always be seen immediately if you have a problem Reviewed on: 27th August 2015

Good customer service

Easy account to set up and deal with both online and in branch Reviewed on: 26th August 2015

Another handy mobile app!

Newly discovered mobile banking apps and Nationwide's does the job. Easy to authenticate and use on a day-to-day basis to check finance, make transfers and pay contacts. Reviewed on: 25th August 2015

Nice to speak to a person who understand

Having ignored my Nationwide Debit & Credit Card Accounts for a few years I needed to call up and either cancel or reactivate them. I was pleasantly surprised to find myself talking to a UK based call centre who understood everything I wanted to do, made it happen simply and effectively without trying to sell me other products that I didn't want at the same time. Reviewed on: 25th August 2015

Great customer service

Opening an account with nationwide is so easy you can even do it online these days.When I incurred charges a couple of money's ago the friendly customer service cleared them for me due to the fact I was been charged for such a small amount overdrawn however if you do go overdrawn there is no way normally to avoid charges unlike Lloyds tsb who give you till 3pm on the day of going over to top up you account and not get charged. Reviewed on: 15th August 2015

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