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Nationwide: FlexAccount reviews

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4.41

Based on 933 reviews, last reviewed 12th Oct 2025

91% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

71%

16%

Latest highest rating:

5

Great experience with nationwide, plenty of branches... Great experience with nationwide, plenty of branches and good service. Reviewed on: 12th September 2025

Latest lowest rating:

1

RACIAL PROFILING AT THE NATIONWIDE BARKING BRANCH! As a middle-aged Black professional who had worked in senior corporate administration in some of the biggest companies in the UK, I have experienced m... Read more Reviewed on: 12th October 2025

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (933)

Completely satisfied

I've had my current Flexaccount with Nationwide since they introduced it about 30 years ago. I have never had any issues with it whatsoever and am totally satisfied with the level service and improvements I have seen over the year. Reviewed on: 22nd November 2015

Always great service

I've always been with Nationwide since my dad set up my account when I was young. Whenever I've needed to go into a branch or phone them about anything they are always very friendly and helpful. Reviewed on: 20th November 2015

Excellent customer service

Excellent customer service by phone and Twitter Reviewed on: 20th November 2015

Really good bank

I've been with nationwide for over 15 years and have always been impressed with their current account service. I do all of my banking online and the nationwide offer is easy to use and pretty convenient. I like the services they offer (free travel insurance and cash back on the credit card) my only niggle would be that interest rates could be higher for savings and their app could provide a statement which goes back further in time. Generally very pleased with the account and not actively looking to change. Reviewed on: 20th November 2015

Great customer service in branch

The in branch staff are so helpful with enquires of products I am intersted in. They are friendly, approachable and great at explaining anything I didn't understand. Reviewed on: 12th November 2015

Good company to bank with.

I recently got a FlexAccount from Nationwide and I am finding it very useful. Staff were very helpful when I had to visit one of their branches to activate my account. I am so glad that I decided to bank with Nationwide. Reviewed on: 11th November 2015

Efficient effective polite and courteous.

Nationwide when I had problems with my Flex Account they were very attentive. Quick to respond, thorough, methodical and efficient at dealing with the complex query and quick to try and provide an adequate solution. Reviewed on: 5th November 2015

Helpful staff

Have banked with others in the past, but find Nationwide staff to be exceptionally helpful. Day to day banking always easy Reviewed on: 31st August 2015

good account

easy account to manage online and in branch. Staff appear to be knowledgeable about the products Reviewed on: 31st August 2015

good solid current account

I have been a nationwide customer for about 5 years and so far have had no complaints. The flexaccount current account does everything I want it to. I have my direct debits set up and they are always paid on time, I can set up standing orders with no problems whatsoever. I have never had any problems in using my card either to buy in shops, online, or taking out cash through any cash machines. The bonus is that I get yearly european travel insurance free each year from this account providing I put £750 each month into the account, I have my wages paid in each month. I have also used the travel insurance on several occasions but have never had to claim on it yet. A good, solid current account. Reviewed on: 30th August 2015

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