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Nationwide: FlexAccount reviews

Name: Nationwide FlexAccount
Brand: Nationwide
Rating: 2.54 (196 reviews)

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4.43

Based on 928 reviews, last reviewed 13th Jun 2025

18% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

71%

16%

Latest highest rating:

5

Just the best bank for service I have banked with Nationwide since the 1980s. They have always provided excellent service - online and in branch Reviewed on: 13th June 2025

Latest lowest rating:

2

While Nationwide's Fairer Share bonuses are apprecia... While Nationwide's Fairer Share bonuses are appreciated, their interest rates on currents accounts are comparatively and sometimes extremely poor, and... Read more Reviewed on: 12th June 2025

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Nationwide FlexAccount reviews (928)

Spent a lifetime with Nationwide

Great company to bank with, used for over 41 Years with no regrets at all, very secure for online account and useful for foreign holiday money. Never been disappointed very professional to customers. Reviewed on: 24th December 2015

Opened a new account and the customer service could not have been better.

I needed a new internet account earlier this year and had done a few reviews of banks. I saw that Nationwide kept getting good reviews so I opted to join them. I filled out all my details on-line and within a couple of days I had all my paperwork through. I went along to a branch with some ID and the following day my card was delivered. I use their site every day to check on my account and it is always quick and easy to use. I also registered for the telephone banking and when I phoned them I was through to someone within 1 minute and was successfully set-up in under 2 minutes, with no selling of anything else once I was on the phone. Just a very pleasant experience. Highly recommended, I am glad I chose them. Reviewed on: 21st December 2015

Great

Very good service, can not do enough for customers. Safe and secure banking and can deposit cheques etc through ATM. Staff really friendly Reviewed on: 14th December 2015

Brilliant quick help for customers

I had to change my name and address on my accounts, get new cards and add my new husband to my joint account. Once logged in at Nationwide you are able to message them. This avoids having to be stuck in a long chain of telephone callers then desperately trying to remember what security answers and passwords you've given. With a flex account you have a little card reader - you input your customer number online then put your card into the reader and input your pin. The reader then gives you a code that you input online. Quick easy and no risk. My messages are always answered super quick and the amendments that they were able to make we're done from my message. Brilliant. Reviewed on: 23rd November 2015

Total Satisfaction

I've had my current Flexaccount with Nationwide since they introduced it about 30 years ago. I've never had any issues with Nationwide whatsoever and am totally satisfied with the level service and improvements I have seen over the years. Reviewed on: 22nd November 2015

Completely satisfied

I've had my current Flexaccount with Nationwide since they introduced it about 30 years ago. I have never had any issues with it whatsoever and am totally satisfied with the level service and improvements I have seen over the year. Reviewed on: 22nd November 2015

Always great service

I've always been with Nationwide since my dad set up my account when I was young. Whenever I've needed to go into a branch or phone them about anything they are always very friendly and helpful. Reviewed on: 20th November 2015

Excellent customer service

Excellent customer service by phone and Twitter Reviewed on: 20th November 2015

Really good bank

I've been with nationwide for over 15 years and have always been impressed with their current account service. I do all of my banking online and the nationwide offer is easy to use and pretty convenient. I like the services they offer (free travel insurance and cash back on the credit card) my only niggle would be that interest rates could be higher for savings and their app could provide a statement which goes back further in time. Generally very pleased with the account and not actively looking to change. Reviewed on: 20th November 2015

Great customer service in branch

The in branch staff are so helpful with enquires of products I am intersted in. They are friendly, approachable and great at explaining anything I didn't understand. Reviewed on: 12th November 2015

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