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Co-op Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 2.47 (73 reviews)

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2.21

Based on 73 reviews, last reviewed 4th Sep 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

29%

58%

Latest highest rating:

5

Good Customer Service Good customer service, although portal a little difficult to navigate. Reviewed on: 4th September 2024

Latest lowest rating:

1

Just rang co-op car insurance to inform them that I... Just rang co-op car insurance to inform them that I now have points on my licence for speeding. Was appalled that I was immediately charged £25 admini... Read more Reviewed on: 21st February 2024

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About this product

Are you looking for a new car insurance provider? Here at Smart Money People, we collect Co-op car insurance reviews from genuine customers to give you insight into life as a Co-op policyholder. Make an informed decision about your next provider by checking out our reviews.

Co-op offers a variety of insurance policies, providing cover for home, life, business and, of course, motor. Find policies for cars, vans, electric vehicles and young drivers, with exclusive discounts for Co-op members. Co-op’s comprehensive level of cover boasts some additional features provided as standard: see how well Co-op customers rate their insurance policies by reading the Co-op car insurance reviews on Smart Money People.

Perhaps you value precaution with your car insurance policy, looking for breakdown cover and round-the-clock accident recovery? Or maybe you travel overseas with your vehicle and need your policy to extend to other countries across Europe? Co-op car insurance can offer these extras, but how well do its customers rate the policies? Check out our reviews today.

Have you had a Co-op car insurance policy? Whether good or bad, share your experience with others on Smart Money People so we can help people like you make better decisions. Did you use your Co-op membership to obtain a discount on the policy, and if so, was it a notable saving? Did you have to make a claim or have any other experience with the customer service team? Leave a Co-op car insurance review today.

Co-op Insurance Car Insurance reviews (73)

Review of the Co-op Insurance, Car Insurance:

Good Customer Service

Good customer service, although portal a little difficult to navigate. Reviewed on: 4th September 2024

Joke of a company over charging!!

After being with them years, nearly 10 years no claims. They charge me £65 to change address and £227 to change car! Same engine size as before, 15 years old, nothing new. Absolutely ridiculous. All while claiming to be a company that's community minded! Disgusting. Avoid avoid avoid. Reviewed on: 9th February 2023

Awful

They send faulty products and will do the absolute minimum to assist anything you need help with! After 8 calls and on each time asking to up date my email address they failed to do so and offered absolute minimal help installing the Theo box and would not send anyone out to help. The prime example of corporate arrogance as long as they are ticking boxes for themselves. Reviewed on: 12th November 2022

Very bad company. Nil points!!

Rude staff; high premiums; removing your no claims, even after not making a claim, then struggling to get heard! No added extras included in policy. Everyone please do NOT use them. I use 1st Insurance. Cheaper, added extras on the policy and brilliant reviews. If people stop using CO OPERATIVE (the only "co operative" part about them is between them and profit margins). Hopefully their Insurance business will be ended by other and better competing companies! Even after reading bad reviews, noticed that Co "Profit Margin" Op, their complaints dept and CEOs, do not even seem to bother replying to anyone with concerns etc. That says alot! Even a tin of their baked beans would offer a better insurance cover and customer service! CEO and managers, please let your Honest Value Baked Beans manage your business. Even your Co op Dirty Fries would be an improved option. Reviewed on: 19th October 2022

Good customer service

Great car insurance with £50 put on my loyalty card for taking out the car insurance. Person who delt with me over the phone when taking out the insurance explained everything to me and couldn't have been more helpful, also did not have to wait long before my call was answered, what a difference compared to some other companies Reviewed on: 10th October 2022

Easy to arrange

Easy to arrange car insurance through co-op Reviewed on: 22nd September 2022

Competitively priced & ethical

The co-op insurance was one of the cheaper quotes of well known insurers. They are trying to offset our carbon footprint with their insurance. They're a fair brand so I have high hopes Reviewed on: 15th September 2022

Good value cover

Reading my policy wording it appears to be a really good value policy for the amount I pay, and the staff have always been pleasant to deal with. Can't fault them. Reviewed on: 13th September 2022

Great customer service

We need to use the windscreen cover to replace the front windshield. The company recommended by the coop damaged the front camera when they replaced the glass. This meant various safety features such as drivers assist and cruise control no longer worked. The company responsible tried to claim the fault had nothing to do with their work. We contacted the coop and they not only compelled the installers to replace the camera but also offered us a payment in compensation for the inconvenience this caused. It was basically a case of the windscreen fitters word against ours and it was a pleasant surprise to have the support of the insurers who dealt with the situation quickly and without any fuss. Really impressed and grateful. Reviewed on: 12th September 2022

Don't tell them anything

Took away 3 years no claims because I did the right thing and told them there was a minor accident, they didn't have to pay anything out but still took my discount Reviewed on: 30th August 2022

Excellent quote. Big Thanks to Carly

Very helpful. Very competitive prices. Thank you Carly for all the help, you did an amazing job for me. Thank you so so much! Definitely think i owe her a drink! Reviewed on: 27th July 2022

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