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Esure: Car Insurance reviews

Name: Car Insurance
Rating: 2.12 (387 reviews)

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1.72

Based on 387 reviews, last reviewed 5th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Latest lowest rating:

1

Possibly one of the worst insurance companies to go... Possibly one of the worst insurance companies to go to with. I was in an accident that was found as no fault to me and I paid my excess at the time an... Read more Reviewed on: 5th February 2025

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About this product

Here at Smart Money People, we collect Esure car insurance reviews from genuine customers to help you make an informed decision when selecting your next provider.

Esure was founded in 2000, but quickly grew. As well as selling insurance policies directly to customers, by 2011 it also allowed insurance brokers to sell its products too. The company offers car, home and travel insurance policies, with varying levels of cover available when insuring a vehicle. Esure also offers a multi car policy and insurance for electric vehicles.

Are you looking to insure an electric car? See what our Smart Money People community have to say about Esure’s electric car insurance by checking out the reviews. Perhaps you need cover for your car key, or want the security of misfuelling cover. What about legal protection, or breakdown cover? Whatever you need from a policy, read the Esure car insurance reviews to see how real customers have rated their policies with the brand.

Have you had a car insurance policy with Esure? Consider leaving an honest review to help us increase trust and transparency in financial services. Tell us how you found the sign-up process - was it simple, or did it perhaps take slightly longer than you’d anticipated? Were you satisfied with the cost of the premium for the level of cover you received? Did you have to make a claim, and if so, how well did Esure deal with it? Write an Esure car insurance review today to help other drivers just like you.

Esure Car Insurance reviews (387)

Review of the Esure, Car Insurance:

AVOID AVOID AVOID!

Had a drunk driver crash into my parked car outside my house on 20th August. After an initial phone call all that happened was the offer of a courtesy car. I really didn't want to lose my car to write off so really wanted to wait and see what their damage assessment would be etc before being locked into a claim with them. Fast forward 4 weeks and absolutely zero contact from them. Finally after writing a bad review on Trustpilot they got in contact. Had taken my car to a local place for assessment of damage which I have shared with them. Two weeks later and just more radio silence from them. Utterly useless - how they are a "service" I have no idea. Will NEVER insure with eSure or other companies owned by them again even if it's the cheapest option. AVOID AVOID AVOID! Reviewed on: 6th October 2024

Avoid!

The only thing good with this company is how low the prices are! Only customer services numbers are 08 which are charged. Impossible To find the phone numbers for the flex! I have to call ensure wait on hold for them ask them to transfer me and the hold time is always over an hour! Someone crashed into our car in middle of night everyone else was payed out in under 2 weeks were currently nearly on month 3 without any information about our car. They give us 5 different courtesy cars nowhere near similar to our car! We have 2L bmw large for a wheelchair we’ve been give a fiat500. Wouldn’t go with company at all Reviewed on: 17th April 2023

Avoid, avoid and avoid

Money hungry cheats, the worst insurer I've ever dealt with! Informed me they would recalculate my premium and refund me money after my claim is closed, but now they're saying this was misinformation and that the premium is correct, although they increased my premium by 110% and a manager confirmed my premium would be calculated for sure. And the claim, 3rd party insurer accepted full responsibility in December 2021, but the claim is still open one year and four months later and esure have provided zero update regarding the claim, not even one letter sent since claim was open. I don't even know my claim number. They have also taken their time to send information to the 3rd party, with the last information requested not sent yet, although it was requested two months ago. I've never written a review in my life, but was obliged to do so, as I've never experienced this kind of service in my life and wanted others to avoid going through the same thing. Trust me when I say..avoid, avoid and avoid!! Reviewed on: 12th April 2023

Do not waste your time or money

Terrible customer service. They showed no compassion or empathy whatsoever when I had my RTC. The call waiting times are dreadful and they were very slow to settle claims. I have been without a car for two months waiting for them to sort it out. They also don’t have a complaints department so I have been reduced to leaving bad reviews everywhere because they have not responded to my complaints and tried to resolve the issue. Reviewed on: 6th April 2023

Good insurance

Had car insurance out with Esure and they are good, only thing is I had to call when it was my renewal ad there was no discount for another year, but once I called they sorted it all out and were very helpful. Reviewed on: 5th April 2023

Appauling!

I used to be with esure and found the customer service very poor and made the mistake of giving them a second chance and took out insurance with them again. What a mistake, 1hr wait time to try and make a small policy change. 25-minute wait to communicate via the online portal and if tried to make the change online via web page it doesn’t work. There service is shocking. I dread to think what would happen if you had to make a claim. In the end I decided cut my losses and cancel my policy and go elsewhere which cost a little more but at least I know I can contact them and that I am properly insured. Don’t believe me? Try them for yourself… You get what you pay for! Reviewed on: 30th March 2023

Terrible

3 hours of going round in circles, being left on hold for 2 hours to just be cut off. All I want is to speak to somebody about my claim, you would think I was trying to get a phone call with the King. 3 hours wasted, absolutely no progress made and now I'm just done. Can't even get through to somebody on their online chat?! Reviewed on: 30th March 2023

I suggest you avoid

Terrible insurance company. Cheap but infamous company. I suggest you avoid. Reviewed on: 29th March 2023

How do they get away with it?

The UK's Ombudsman should take a long, hard look at Esure and its Motor Insurance Division. Reviewed on: 22nd March 2023

Scammers

Hi, I would like to know why you went silent and didn't reply to my messages and phone calls?I am going to give you the last chance to pay me back what your client has done to my car and to my income.You know very well that your client Miss Fenella Lerona reg number Y9FEN has badly damaged my vehicle Toyota Corolla LR20GKK and I have been out of work since 1st of march. I have no income and my wife is about to give birth very soon. So I would like to inform you that if nobody calls me at the latest tomorrow I will first send a letter before claim through my solicitor and we are going to take legal action.You must act immediately as I am without any income and I need my loss of earnings to be deposited, my car repaired and a courtesy pco hire car in the meantime.I have passed all the details through this email address and after several attempts no one has replied. Reviewed on: 22nd March 2023

Newcomer. Broke what was already fixed

I just joined. Paid out over £150 to join. At the same time I cancelled my current insurer of 4 years costing a £60 exit fee believing I was esure in the join up crossover cancellation with the old Co. Sure they went up as time went on but they were reliable. I checked on MID 2 days later to find out I wasn't insured for another 2 weeks. So I've no car for work & travel for 2 weeks. All to save myself £10 a month. For this awful convenience. Customer service is only by robot and says I've got to cancel to start a new date. I bet I have to pay a fee if I do. I now have to walk 3 miles to work and 3 miles back home. Terrible company. Won't be renewing with them again! Reviewed on: 15th March 2023

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