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Esure: Home Insurance reviews

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2.08
Based on 74 reviews, last reviewed 15th Mar 2025
No new 5 star reviews
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60%

Latest highest rating:

4

Pest Control Pest Control sorted out a pest controller unfortunately picking random ones off google not good could do better Reviewed on: 15th October 2024
Chirag Patel's avatar
Chirag Patel

Latest lowest rating:

1

Bare minimum effort and sometimes even less Created an account just to warn others of this company. Bought our year of home insurance outright for a reasonable price. As most people do, never th... Read more Reviewed on: 15th March 2025
Ethan O's avatar
Ethan O
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About this product

Your home is likely your most valuable asset, so protecting the building and the contents within it is vital. We collect Esure home insurance reviews to help you make an informed decision when choosing your next provider.

Esure offers buildings cover, contents cover and a combined policy. You can tailor your policy to your needs and make it more comprehensive with optional extras. These include family legal protection, home emergency cover, personal possessions cover and pest cover.

Before taking out your new home insurance policy, check out our Esure home insurance reviews. Learn about the lifecycle of an Esure policy, from the sign-up process to the renewal day. Find out how policyholders rate their experience and read about the positives and the negatives that genuine customers have experienced. Our reviews can help you decide whether Esure is the right choice for you.

Have you had a home insurance policy with Esure? Write an honest review on Smart Money People today. Did you opt for buildings cover, contents cover, or the combined policy? Were you satisfied with the price of your premium for the level of cover that you received? Did you have any experience with the customer service team? Did you need to make a claim, and if so, how did Esure handle it? Would you renew your policy and recommend the provider to family and friends? Leave an Esure home insurance review today. Together, we can help people like you make better financial decisions.

Esure Home Insurance reviews (74)

Review of the Esure, Home Insurance:

TRUSTED AND HELPFUL

5
When my central heating broke down, I made a mistake and called out a plumber from yellow pages and cost me a bomb. The boiler failed again and I rang ENSURE insurance and they told me I should have called them as I had emergency cover. They arranged an engineer who came quite late at night and sorted the heating out. I had follow up calls from the Engineer's & insurance company to make sure my central heating was working. The engineer checked all my radiators. Thogh he was only a young guy he had a lot of experience. Reviewed on: 1st October 2017
LORNA WILSON's avatar
LORNA WILSON

Stay away

1
Had leak under sink, damage to kitchen floor. Used every excuse they could think of not to pay out. Sent out home validation solutions to check problem, you should also read there reviews. Shocking. Currently going through ombudsman. Reviewed on: 13th May 2023
melvyn jappy's avatar
melvyn jappy

Avoid

1
Have home insurance with esure and pay extra for home emergency cover.Had problem with door lock and straight away Esure took £25 excess.Sent an incompetent locksmith who destroyed my lock and left door insecure.Esure closed my claim the next day despite my complaint.I’m now left with a bigger problem and cost than I started with and paid excess too!They are happy to take your premium but don’t want to help when you need them.Avoid them at all cost.Useless. Reviewed on: 4th January 2023
Rajesh Popat's avatar
Rajesh Popat

Fraudster and rogue company AVOID!

1
Have been insured for 30 years+ at various properties and when insured through esure home insurance. Encountered a leak through kitchen ceiling from the bathroom. Esure sent a surveyor from BVS who were total liars said to us on day happy to repair but downplayed the amount of damage once we obtained quotes used various excuses ie hiuse not occupied,failed sealant, plumber who has quoted is not reliable, damp shows pre existing(which turned out to be breach of dpc) they are total liars and failed to quote. Took 18 months with the ombudsman and proved that they didn't even remove the bath panel at the minimum to check area of leak yet made so many fabricated accusations all which were proven to be lies. Complaint upheld by ombudsman and work completed having to pay myself initially. Do yourself a favour and avoid this fraud organisation who are happy to take payment but will not pay under any circumstance. Reviewed on: 19th December 2022
Ash's avatar
Ash

Avoid

1
Had someone out to repair a leaked pipe in August due to a soaking wet worktop falling on a pipe. Came quite quickly to repair. Decided then to have a new kitchen fitted shortly after but builder couldn’t come until end of October/ Nov . He started one side of kitchen but then when he came to put units in the side where the leak had been he found the pipe still leaking . He repaired the leak but found that because the pipe had been leaking for the last 3 months the floorboards were all spongey and damaged. Got in touch with Esure they said in three days the complaints will be in touch which they were. They then told me I couId have to wait up to 8 weeks for them to look at pictures of damage and then they wouldn’t send anyone out but our builder would be able to do it after the Loss adjuster gives it the go ahead and they would reimburse the builder . I have now sent 4 emails and last Friday they sd the complaints would be in touch ?? It’s someone to come out and look it’s dangerous if anyone stood on it like my husband is 73 a vulnerable person who has had 5 heart attacks and has a heart defibrillator fitted. We have now got a rat coming up where the damage is and my wall needs replastering cos of the wet and had to get pest control out today. They just seem to pass everything over to the complaints and I am absolutely stressed up cos I want my builder to finish this asap but they don’t seem to care . We have now been living without a sink for 3 months due to the worktop collapsing so only why we can wash pots and fill the kettle is by doing it in the bathroom . Giving a few days and then going to report to Financial ombudsman because we shouldn’t be left to live like this and especially in my husbands bad healrh. Reviewed on: 28th November 2022
Colleen Huegett's avatar
Colleen Huegett

Absolutely dreadful

1
Don't bother paying extra for pest cover. I have spent hours on the phone either on hold or trying to get the obviously seriously under-trained agents to listen and take the necessary action. They follow a set script and common sense never prevails. I will not be renewing next year. STEER WELL CLEAR Reviewed on: 25th November 2022
Lisa Sutcliffe 's avatar
Lisa Sutcliffe

Esure? Be very careful

1
Fortunately not had to make a claim on my house insurance for decades but obviously when the worst happens you trust and expect insurance to be there. Esure weren't...without going into the details, their definition of 'accidental' and mine are very different. I personally would not touch Esure again and would advise being very cautious as to the terms of the cover you take out with them and check every fine detail so you don't get a "computer says no" type response repeated at you over and over as I did. Reviewed on: 25th November 2022
D.Aitken's avatar
D.Aitken

Unreasonable claim offer

1
I had a mains water leak which required a section of driveway to be excavated, potentially causing issues with the remaining substrate. Associated assessors have been reluctant to make reasonable offers to resolve the issue, stating that they only fix what is visible. Their main objective is to pay the least they can get away with irrespective of the repair need. Appalling service from all associated with esure. At best they are inept at worst they are deceitful. Reviewed on: 15th November 2022
adam.statham@hotmail.com's avatar
[email protected]

Dont use Esure - not to be trusted

1
After part of our roof was blown off in the biggest storm to hit uk in many years they are still trying to pretend it wasnt storm damage. All I can say is they are not to be trusted in anyway - they are clearly out to take your money but never honour your claim. Reviewed on: 15th November 2022
arvi's avatar
arvi

Shocking

1
Shocking! I have paid insurance for 25 years and never claimed, then unfortunately I had to make a claim to find that my cover wasn't what I thought and I lost £12,000. They would rather pay someone to investigate their customers (over an hour being quizzed) to try and find the loop hole to save them paying out!! Reviewed on: 11th October 2022
Steve Crosbie's avatar
Steve Crosbie

Scandalous rip off merchants !!!

1
Used this company for 7 years who were very happy to keep taking my money and put the prices up each year. Right until you want to make a claim for an accident in the home where they say “your policy does not cover accidental damage”. After reading my Policy Booklet and renewal schedule, nowhere does it state that it does not cover accidental damage. I am however covered if a plane flies into my house !!!!! Worst customer service experience ever !!!!! Avoid this company at all costs !!! Reviewed on: 5th October 2022
Richard Chamberlain's avatar
Richard Chamberlain

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